Business Services Rep

Edsi-9; Hazleton (Luzerne County); On-site; USD 40,500 - 49,500; Full time

Job summary

EDSI is seeking a Business Services Representative in Luzerne County to serve as a liaison for PA CareerLink offices, promoting job leads and matching program participants with employers’ openings and paid work experiences.

You will build relationships with employers, conduct outreach, help with resumes, workshops, track communications, and support youth and adults to secure full-time employment. Travel within Luzerne County is required.

Qualifications

• High School Diploma or GED required.
• Experience in sales or customer service valued.
• Proficient with Microsoft Office and data entry.
• Ability to travel within Luzerne County.
• Strong communication and problem-solving skills.

Responsibilities

• Promote job leads and match participants with employers’ openings.
• Build relationships with Luzerne County employers and understand hiring needs.
• Coordinate paid work experience placements and site visits with partners.
• Assist participants with resumes, workshops, and career readiness activities.
• Maintain records in databases and generate reports as needed.
• Travel within Luzerne County for employer meetings and events.

Skills

Sales experience

Customer service

Communication skills

Problem-solving

Teamwork

Time management

Education

High school diploma or GED

Bachelor’s degree in business or related area (preferred)

Tools

Microsoft Office

Job description

Job Description:Title: Business Services Representative (Luzerne County)Classification: Non-ExemptSalary: $45,000/yearScope of Position:Serve as a representative for all business services offered at the PA CareerLink offices in Luzerne County. Work with employers to promote job leads and match program participants to employers’ job openings and paid work experience opportunities.Concentrate on serving various populations including youth, young adults, dislocated workers, low-income adults and reentrants. Placing individuals into full-time and life-sustaining employment once job ready, as well as the Paid Work Experience component, which entails recruiting and cultivating relationships with employers to identify them as worksites, participant matching to worksites, job coaching of participants, and monitoring of paid work experience placementsProvide one-on-one and group assistance to program participants. This may include providing job leads, advocating to employers, resume building and critique, facilitating workshops and activities, and other duties as assigned.Essential Functions:Develop and build on relationships with Luzerne County employers by learning their hiring needs and challenges, and connecting employers with the appropriate resourcesKnowledgeable on all services provided by the Business Services Team, including, but not limited to, On-the-Job Training, Paid Work Experience, Recruitment Events, and Job FairsConduct outreach to Luzerne County employers through strategic cold calling and out-of-office visitsProvide timely follow-up to employers utilizing our services and document accordinglyTrack all communication with employers and participants in appropriate databases and provide reports as neededAssist in the planning and promotion of eventsParticipate in offsite events, such as job fairs and employer focus groupsAssist in CWDS/PA CareerLink website maintenance including, but not limited to, posting job descriptions, job posting approvals/rejections, verifying new company profiles and contacts, and responding to job posting assistance and website support requestsCommunicate new job openings to the Business Services Team, Career Navigators and CareerLink partnersMeet with assigned participants regularly to review career goals and provide job leadsMatch participants with job openingsAct as a liaison between program participants and Career Navigators and communicate with Career Navigators to ensure referrals are being matched to employers’ needsRecruit and build relationships with community-based organizations and local employers in an effort to identify them as worksites/partners for paid (by our organization) work experience opportunities for youthWith the goal of connecting youth to full-time employment and meaningful short-term paid work experience opportunities, work one-on-one with youth and their families to provide employer matching, basic career readiness activities, barrier remediation, job coaching, and continued follow-up and support while placed at a worksiteContinue to monitor youth’s progress in paid work experience opportunity including but not limited to site visits, picking up timecards, following up with worksite supervisor and remediating as needed based on worksite feedbackTravel within Luzerne County to conduct employer/worksite meetings, cultivate partner relationships, facilitate various participant and worksite evaluations, and conduct worksite inspections and visits as well as pick up timesheetsAssist with special projects and events as assigned to support EDSIOther opportunities as availableEducation and Experience Requirements:High School Diploma or GEDPrior experience in sales, a customer contact job and/or customer serviceProficient in Microsoft Office applications, other computer programs and data entryExperience in a team-oriented environmentAbility to converse with a wide range of professionals and demonstrate a positive professional attitude; excellent communication and problem-solving skillsAbility to gather and synthesize information from a wide variety of people and sourcesAccess to reliable transportation, valid Class C License with acceptable auto insurance, and ability and willingness to travel within Luzerne CountySolid organizational and time management skillsDetail oriented and accurate with deadline sensitive goals and objectivesAbove-average interpersonal and communication skillsAbility to deal with difficult customers and ability to establish and maintain effective working relationshipsAbility to maintain some level of flexibility as needs of contract or contractor requirePreferred:Bachelor’s degree in business, communication, education, human services or related area is strongly preferredExperience conducting Workshops/Orientations and/or public speakingKnowledge of community employers and community partnersExperience working with unemployed, underemployed, displaced workers, noncustodial parents, ex-offenders, veterans, individuals with barriers or other economically-disadvantaged populationsEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.