Commercial Client Support Associate

MidFirst Bank - Default; Oklahoma City (OK); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Shift differential

Job summary

MidFirst Bank is seeking a Commercial Services Customer Support representative to provide direct telephone and email support to our business clients. You will assist with onboarding and ongoing account maintenance, troubleshoot technical issues, and help clients navigate banking software.

The role emphasizes teamwork, strong communication, and adherence to service level agreements in a deadline-driven environment. Shift differential may apply for eligible hours.

Qualifications

• 1-3 years banking experience or college degree preferred, but not required
• Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls
• Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations
• Excellent verbal and written communication skills
• Ability to provide a high degree of customer service
• Ability to work in a team environment where responsibilities rotate
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Problem solving skill with strong attention to detail
• Ability to operate in a deadline-driven environment with specific service level agreements
• Other duties as assigned by management

Responsibilities

• Provide direct telephone and email support to commercial clients.
• Assist with onboarding of new clients and ongoing account/service maintenance.
• Troubleshoot technical problems and assist with software installations.
• Navigate job-specific software and web-based applications.
• Maintain high standards of customer service and meet SLAs.
• Collaborate with team to rotate responsibilities and support others.

Skills

Customer service

Attention to detail

Team collaboration

Problem solving

MS Outlook

MS Excel

Technical troubleshooting

Education

College degree preferred

Tools

MS Outlook

MS Excel

Job description

This position is part of the Commercial Services Customer Support department within our Bank Operations group. This team is primarily responsible for providing direct telephone and email support to our business and commercial clients. Products and services supported include online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, cash vault, and many others. This role is crucial in facilitating the onboarding process for new clients and completing ongoing account and service maintenance as requested by the customer.

Standard Hours:Monday-Friday 10:00 a.m.-7:00 p.m.

**Shift differential is availablefor certain hours - $5.00/hour for Monday through Friday from 5:00 p.m. - 7:00 p.m.

Requirements:

• 1-3 years banking experience or college degree preferred, but not required
• Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls

Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations

• Excellent verbal and written communication skills
• Ability to provide a high degree of customer service
• Ability to work in a team environment where responsibilities rotate
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Problem solving skill with strong attention to detail
• Ability to operate in a deadline-driven environment with specific service level agreements
• Other duties as assigned by management

In addition, the position is expected to read, reference, and interpret written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.