Business Service Officer I (Supervisor)

State of California; San Francisco (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

State of California is seeking a Business Service Officer I (Supervisor) to oversee the FAST, mailroom, and reception teams under the BSO II. The role coordinates office moves, facilities, and technology services, and serves as CalCard holder responsible for monthly reconciliations.

The candidate will supervise staff, assign workloads, and help implement procedures while maintaining professional relationships across departments. Occasional driving and lifting up to 40 pounds are required.

Qualifications

• Experience in supervising staff and coordinating multiple teams.
• Ability to provide exceptional customer service and maintain professionalism.
• Strong written and verbal communication with tact and discretion.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Oversee FAST, mailroom, and reception operations.
• Coordinate office moves, facilities, and tech services.
• Supervise staff, assign workload, and ensure training and performance.
• Reconcile CalCard statements and manage procurement of equipment.
• Develop and implement standard operating procedures and manuals.

Skills

Supervisory skills

Customer service

Communication

Organization

CalCard system

Tools

CalCard system

Job description

Under the general supervision of the Business Service Officer (BSO) II (Supervisor), the BSO I (Supervisor) oversees all operations relative to staff in the Flexible Administrative Support Team (FAST), mailroom, and reception. The BSO I (Supervisor) coordinates office moves, facilities, administrative and technology services. The BSO I (Supervisor) serves as the CalCard holder and reconciles monthly CalCard statement. The BSO I (Supervisor) supervises the planning and flow of work; assigns and reassigns staff to meet changing workload conditions; plans, reviews, evaluates, and recommends changes to operating procedures and directs their implementation through subordinates, including the preparation of manuals, and performs a wide variety of administrative duties to maintain the business service functions of a large legal office. The BSO I (Supervisor) establishes and maintains positive working relationships and effective communication between professional and support staff. The BSO I (Supervisor) facilitates the procurement of minor and major equipment for the mailroom and reception. Determines if supplies and equipment meet the needs of the office and makes recommendations for replacement equipment. Recruits and hires business services personnel; assures that employees receive adequate training and monitors continuing training efforts. This job requires occasional tasks that require driving, bending/stooping, carrying/lifting up to 40 pounds.

You will find additional information about the job in the Duty Statement.

Benefit information can be found on the CalHR website and the CalPERS website.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• BUSINESS SERVICE OFFICER I (SUPERVISOR)

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to inspire good morale and motivate staff; proven ability to provide exceptional customer service.
• Ability to work cooperatively and tactfully with staff and management; demonstrated initiative and willingness to assume increased responsibility.
• Ability to write and communicate effectively; use of tact and discretion in dealing with confidential and sensitive issues.
• Excellent organizational skills; ability to effectively carry out multiple priorities/tasks.
• Good computer skills and knowledge of Word and Outlook are desired; willingness to learn computer programs and advanced technology for service improvements or enhancements.
• Knowledge of office policies and procedures, experience in developing standard operating procedures and/or ability to develop and present new concepts.
• Ability to maintain professionalism under pressure.
• Good attendance and punctuality are required.
• Prior supervisory experience or experience in a lead capacity is desirable.