Business Service Center Advocate

Vernovis, Ltd.; Cincinnati (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

Vernovis is seeking a Business Service Center Advocate to support treasury management product inquiries, resolve issues, and provide guidance on system capabilities. This onsite role in Hamilton, OH requires handling inbound calls and delivering high service levels.

You will stay current on policies, escalate complex matters, and work with treasury management teams. Ideal candidates have 1-3 years of customer service and basic Word/Excel skills; a bachelor’s degree is preferred.

Qualifications

• 1-3 years of Customer Service experience
• Strong critical-thinking skills with ability to analyze information and determine resolution
• Basic knowledge of Word & Excel
• 1-3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree preferred
• Prior banking experience preferred but not required
• Prior clerical/data entry experience preferred
• Must be self-motivated and able to work independently

Responsibilities

• Respond to inquiries relating to bank products and services.
• Research and resolve issues in a fast-paced, call-driven environment.
• Escalate complex requests to appropriate partners.
• Remain current on products, policies and procedures for the department.
• Educate clients on system capabilities and product usage.
• Handle high call volume, owning issues from start to finish.

Skills

Customer service

Critical thinking

Education

Bachelor’s degree preferred

Tools

Word

Excel

Job description

Job Title: Business Service Center Advocate

Location: Hamilton OH (Onsite)

Who We Are:

Vernovis is a Total Talent Solutions company that specializes inTechnology, Cybersecurity, Finance & Accountingfunctions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

Come join us:

Vernovis is looking for a Business Service Center Advocate who will serve as a key support resource for our clients treasury management products, acting as a primary point of contact for business clients and internal partners. You will support inbound inquiries, research and resolve issues of varying complexity, and provide guidance on system capabilities and product usage while delivering a high level of customer service. The role requires taking full ownership of issues from start to finish, staying current on products, policies, and compliance requirements, and escalating more complex matters as needed, all while operating effectively in a fast-paced, call-driven environment.

What You'll Do:

• Respond to inquiries relating to bank products and services.
• Strong critical-thinking and problem-solving skills, with the ability to assess information, research account activity, ask the right questions, and determine the appropriate resolution or next step.
• Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners.
• Remain current on products, services, policies and procedures for the department.
• Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources.
• Escalate requests requiring additional knowledge or expertise as defined by department leadership.
• Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service.
• Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike.
• Performs a variety of additional support functions as assigned by leadership.

What You'll Have:

• 1-3 years of Customer Service experience
• Strong critical-thinking skills with the ability to analyze information, identify the root cause of an issue, and determine the appropriate resolution.
• Basic knowledge of Word & Excel Basic Computer Skills
• 1-3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree preferred
• Prior banking experience preferred but not required
• Prior clerical/data entry experience preferred
• Must be self-motivated and ability to work independently.

The Vernovis Difference:

Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.

Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.