Care Coordinator

City of Tucson; United States; On-site; USD 46,000 - 69,000; Full time

Job summary

The City of Tucson is hiring a Care Coordinator in the Housing and Community Development Department to provide in-home and community-based case management for Choice Neighborhood participants and families in shelter or supportive housing. You will connect residents to services, coordinate referrals, maintain records, and work with partners to promote housing stability.

A degree in social work or related field and experience with diverse populations are required; bilingual English/Spanish skills

Qualifications

• Experience in case management or social service delivery, preferably in affordable housing or community settings.
• Experience with crisis deescalation and care coordination.
• Knowledge of local community resources and trauma-informed approaches.
• Bilingual skills in English and Spanish are highly desirable.

Responsibilities

• Maintains an active caseload and delivers in-home and community-based case management, developing tailored care plans.
• Coordinates participation in on-site and community programs and activities.
• Educates residents on rights and opportunities during relocation and supports successful transitions.
• Maintains participant files in compliance with City policies and privacy laws.
• Collects and compiles data for grant applications and reporting obligations.
• Transports residents in City vehicles to appointments and events.
• Collaborates with partners to promote housing stability.

Skills

Case management

Crisis deescalation

Care coordination

Trauma-informed approach

Bilingual English/Spanish

Education

Degree in Social Work or related field

Job description

ABOUT THIS JOB

Job Specific Summary The Care Coordinator position at the City of Tucson's Department of Housing and Community Development is responsible for providing in-home and community-based case management to Choice Neighborhood Implementation participants and/or families residing in shelter and supportive housing programs. This position will ensure participants are connected to the services, resources, and opportunities they need to thrive and meets programmatic goals: improved participant health and wellness, economic stability, education, and housing stability. Work is performed under the supervision of the Community Services Project Supervisor. This position does not supervise.

DUTIES AND RESPONSIBILITIES

• Maintains an active caseload and delivers in-home and community-based case management to residents by: conducting annual or as needed assessments to identify needs and strengths, developing and implementing individually tailored care plans, facilitating and monitoring referrals to community resources to ensure residents’ needs are met and follow-up is completed as necessary, and collaborating with community partners to promote housing stability.
• Coordinates and promotes resident participation in on-site and community programs, services, and activities.
• Partners with redevelopment and relocation teams to educate residents on their rights, responsibilities, and opportunities during relocation, supporting successful transitions and maximizing re-occupancy of redeveloped units.
• Maintains participant files, records and documentation in accordance with City policies and federal requirements including privacy and confidentiality standards (e.g., HIPAA, if relevant).
• Collects and compiles data for grant applications, compliance reports, and local, state, and federal reporting obligations.
• Participates in collaboratives and professional development opportunities relevant to assigned service areas.
• Shares and research best practices and community resources related to diverse resident populations, including families with children, older adults, and individuals with disabilities.
• Transports residents in city owned vehicles to appointments, events, and other locations as needed.
• Performs all other duties and tasks as assigned.

WORKING CONDITIONS

Mostly office environment. Availability for occasional weeknight or weekend engagements as needed. Able to travel to participant’s homes or public locations for case management visits. Able to conduct regular home visits, which may include entering environments requiring the use of personal protective equipment (PPE). All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

• Degree in Social Work, Human Services, Public Health, Psychology, Sociology, or a closely related field.
• Experience in case management, crisis deescalation, care coordination, or social service delivery, preferably in affordable housing or community-based settings.
• Experience working with diverse populations, including individuals with disabilities, severe mental illness, substance use disorders, older adults, and families with complex needs using a trauma-informed approach.
• Knowledge of local community resources.
• Bilingual skills are highly desirable (English/Spanish).

POSITION DETAILS

Job Profile J0072 - Care Coordinator

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade G105

Hourly Range $21.96 - 32.94 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA) Non-Exempt Position Type Regular Time Type Full time Department Housing and Community Development Department Link https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

Background Check This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

CITIZENSHIP

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

EQUAL OPPORTUNITY

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship. The City of Tucson is a Equal Opportunity/Affirmative Action/Veterans/Disability Employer The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA ACCESSIBILITY COMPLAINT FORM

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [e-mail] or 520-791-2619.

CITY ORGANIZATION

The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 "Best City in America" by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact [e-mail]. For general Human Resources questions please contact 520-791-4241.

CONTACT

Recruiter Name Stephanie Vejar (202915) Recruiter Email [e-mail] For Human Resources general questions please contact 520-837-4190.