Business Relationship Manager

Ladders; United States; Remote; USD 150,000 - 185,000; Full time

Benefits offered by this job

Health benefits

Mental well-being programs

Flexible time off

Health savings accounts

401K

Parental leave

Job summary

Ladders is seeking a Business Relationship Manager to bridge business leaders and technology teams, ensuring priorities align with the firm's strategic goals and service delivery.

You will strengthen stakeholder relationships, translate business needs into actionable technology outcomes, and drive operational improvements in a complex professional services environment, with remote US work and a competitive compensation package.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years of experience in business relationship management or related field.
• Preferred background in legal environments.
• Strong interpersonal skills for relationship building across diverse stakeholders.
• Ability to manage strategic and tactical interests effectively.
• Strong situational awareness and problem analysis capabilities.
• Excellent communication skills in written, visual, and verbal formats.

Responsibilities

• Establish and nurture partnerships with IT and business leaders.
• Monitor stakeholder satisfaction and address feedback with executive leaders.
• Align business needs with IT service offerings and manage project expectations.
• Communicate technical matters clearly to diverse audiences and prepare executive presentations.
• Drive innovative use of technology to meet strategic objectives and improve operations.
• Act as a subject matter expert while minimizing operational risks for the enterprise.
• Provide mentorship and direction to junior team members.

Skills

Relationship management

Stakeholder communication

Executive communication

Strategic planning

Education

Bachelor's degree or equivalent experience

Job description

For our client, we are seeking a Business Relationship Manager to join the team of a leader in the Legal & Accounting space.

This role will serve as a trusted connector between business leaders and technology teams, ensuring priorities are aligned and service delivery supports the firm's strategic goals. The position will focus on strengthening stakeholder relationships, translating business needs into actionable technology outcomes, and improving operational effectiveness across the organization. It will also require strong executive communication and the ability to balance tactical execution with long-term planning in a complex professional services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $185,000 annually

Responsibilities

• Establish and nurture partnerships with IT and business leaders
• Monitor stakeholder satisfaction and address feedback with executive leaders
• Align business needs with IT service offerings and manage project expectations
• Communicate technical matters clearly to diverse audiences and prepare executive presentations
• Drive innovative use of technology to meet strategic objectives and improve operations
• Act as a subject matter expert while minimizing operational risks for the enterprise
• Provide mentorship and direction to junior team members

Qualifications

• Bachelor's degree or equivalent experience
• 6+ years of experience in business relationship management or a related field
• Preferred background in legal environments
• Strong interpersonal skills for relationship building across diverse stakeholders
• Ability to manage strategic and tactical interests effectively
• Strong situational awareness and problem analysis capabilities
• Excellent communication skills in written, visual, and verbal formats

Benefits

• Comprehensive health benefits including medical, dental, and vision
• Robust mental well-being programs and family care benefits
• Flexible time off program and paid holidays
• Support for health savings and flexible spending accounts
• 401K program with contributions
• Industry leading parental leave benefits

Our client is an equal opportunity employer.