Business Relationship Manager

Athene; Des Moines (IA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage operational relationships with Key Distribution Partners. This role involves fostering strong partnerships, providing proactive operational support, and driving improvements in processes and technology. With a focus on accountability and teamwork, you'll work closely with internal teams to ensure effective communication and service delivery. If you have a passion for excellence and a strong background in relationship management within the insurance or financial sectors, this opportunity is perfect for you.

Qualifications

• 5+ years of relationship management experience in insurance/financial industries.
• Strong understanding of annuity order entry systems preferred.

Responsibilities

• Manage operational relationships with Key Distribution Partners.
• Identify opportunities to enhance operational processes and service delivery.

Skills

Relationship Management

Communication Skills

Problem-Solving

Customer Service

Operational Support

Education

Bachelor's Degree

Industry Designations (FINRA licenses, CLU, ChFC)

Tools

Microsoft Office

Job description

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

Purpose:

Responsible for managing the operational relationships between Athene and the back offices of our Key Distribution Partners (KDPs), which include Banks, Broker/Dealers, Wirehouses, and Independent Marketing Organizations. The candidate will collaborate closely with internal teams to deliver proactive operational support, fostering strong partnerships.

The ideal candidate will exhibit accountability, teamwork, excellent relationship-building skills, and a strong drive for excellence.

Accountabilities:

• Acts as the KDPs primary point of contact for operational escalations, technology needs, and initiatives.
• Collaborates closely with internal teams to provide proactive operational support and fosters strong partnerships.
• Develops and maintains relationships with KDPs and key stakeholders in the annuity industry.
• Ensures efficient and effective communication between internal teams and KDPs.
• Identifies and drives opportunities to enhance operational processes, technology capabilities and improve service delivery.
• Monitors and analyzes trends to inform strategic decision-making and operational improvements. Includes industry benchmarking as requested.
• Addresses and resolves operational issues or concerns in a timely and effective manner.
• Educates the KDPs of Athene's processe s, procedures, and service level goals.
• Possesses deep understanding of how the KDPs do business, including the operational technology used to conduct business together.
• Assists with the implementation of operational technologies, product launches, & other projects, as needed.
• Works closely with the Sales Team and Sales Key Account Managers on overall account management.
• Provides support to other members of BRM team as needed.
• Travels to KDPs and/or industry conferences as needed (10% or less).

Qualifications and Experience:

• Bachelor's degree or equivalent experience required.
• Industry designations (FINRA licenses, CLU . ChFC , etc) preferred.
• 5 + years of progressive professional relationship management experience inthe insurance/financial industries.
• 3+ years of customer service / operational or sales experience in the insurance/financial services.
• Strong relationship-building and communication skills.
• Excellent problem-solving and creative solutioning abilities.
• Ability to work independently and as part of a team.
• Accountability and a strong sense of ownership.
• Commitment to excellence and continuous improvement.
• Ability to adapt to changing industry dynamics and operational needs.
• High-level understanding of annuity order entry systems, DTCC feeds, etc. preferred.
• Experience using Microsoft Office products (Word, Excel, PowerPoint. etc.)
  

  Visa Sponsorship:

  This position is not eligible for sponsorship for work authorization by Athene. If you will require sponsorship now or in the future, we cannot consider your application at this time.

  
  NOTE: Successful candidate will be required to complete a pre-employment background check.

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  Athene is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, national origin, age, sexual orientation, physical or mental disability, pregnancy, marital status, veteran status, or any other status protected by federal, state, or local law.

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Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.