Business Relationship Manager I

Liberty University; Lynchburg (VA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking university as a Business Relationship Manager. This exciting role focuses on fostering strong relationships with internal departments to enhance customer satisfaction and ensure effective communication of IT projects. You will play a vital part in advocating for various departments and marketing IT services, while also engaging in technical writing and problem-solving. An opportunity to grow within a mission-driven organization that values integrity and commitment awaits you. If you are passionate about supporting educational excellence and thrive in a collaborative environment, this position is perfect for you.

Qualifications

• Bachelor's degree in Communications or Business Marketing required.
• Strong communication and organizational skills are essential.

Responsibilities

• Build relationships with internal departments for customer satisfaction.
• Coordinate IT projects and communicate with the university community.

Skills

Communication Skills

Technical Writing

Problem-Solving

Organizational Skills

Education

Bachelor's Degree in Communications

Bachelor's Degree in Business Marketing

Job description

Business Relationship Manager I

Apply locations Hybrid time type Full time posted on Posted 3 Days Ago job requisition id R0004966

Customer Relationship Manager duties will include but are not limited to:

1. Building relationships with internal departments to maintain a high level of customer satisfaction
2. Acting as an advocate for departments within the university
3. Coordination and communication of select IT projects and scheduled maintenance to the university community
4. Active outreach and communication with internal departments to foresee poor processes and work to find a solution
5. Marketing services and products that IT offers its customers

Essential Functions and Responsibilities

1. 10%: Technical writing and writing press releases
2. 30%: Building relationships with internal departments to maintain a high level of customer satisfaction
3. 20%: Act as an advocate for departments within the university
4. 10%: Coordination and communication of select IT projects and scheduled maintenance to the university community
5. 20%: Active outreach and communication with internal departments to foresee poor processes and work to find a solution
6. 10%: Marketing services and products that IT offers its customers

Qualifications, Credentials, and Competencies

A bachelor's degree in Communications, Business Marketing, or equivalent work experience is required. Strong communication skills with writing press releases and understanding of academic technologies is preferred.

Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly required to lift 30 or fewer pounds. Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.

Target Hire Date: 2025-01-06

Time Type: Full time

Location: Remote Location

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Why work here?

Whatever capacity you work in at Liberty University, you’ll be playing a supportive role in our mission of Training Champions for Christ. Liberty has a wide variety of engaging and challenging positions available that are waiting for committed men and women of integrity just like you.