Business Process & Solutions Analyst – Billing & Invoicing

AES Indiana; Indianapolis (IN); On-site; USD 75,000 - 115,000; Full time

Job summary

AES Indiana is seeking a Business Process & Solutions Analyst – Billing & Invoicing to own the billing and invoicing processes and lead the deployment of CIS changes by partnering with local and global digital teams and business stakeholders to turn strategy into customer outcomes.

You will coordinate with meter-to-cash operations, design SAP IS-U configuration, validate designs with stakeholders, and ensure changes are tested and compliant with tariffs and regulations while delivering reliable

Qualifications

• Bachelor's degree in business, computer science or related field.
• Strong analytical and communication skills with attention to detail.
• Proven ability to work independently and manage multiple priorities.
• Experience collaborating with diverse stakeholders and teams.

Responsibilities

• Identify and manage high-level business requirements for CIS system changes.
• Design SAP IS-U configurations and customizations to meet requirements.
• Coordinate with stakeholders to translate tariffs and regulations into CIS specs.
• Provide daily support for operations and triage incidents and changes.
• Validate designs with stakeholders and ensure timely deployment.

Skills

Analytic

Detail-oriented

Communication skills

Independent worker

Deadline-driven

Education

Bachelor's degree in business, computer science or related field

Tools

SAP IS-U

SAP Energy Data Management

AMI Head End systems

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where we operate. AES was also named one of the Worlds Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

Business Process & Solutions Analyst – Billing & Invoicing

GROUP: Customer Systems

LOCATION: US - Indianapolis, IN (Electric Building)

Job Description Summary

As AES strives to become the customer first, digital focused, clean energy provider of the future, the success of our customer experience platforms, applications, and programs become critical to our strategic success. The successful business process & solutions analyst will play a pivotal role in owning the billing and invoicing processes for AES Indiana and leading the execution and deployment of customer system changes by partnering directly with our local and global digital teams, business stakeholders, and strategic partners to ensure our vision is translated to customer outcomes.

POSITION SCOPE

In this role, you will be responsible for coordinating with business stakeholders and subject matter experts from meter-to-cash operations as a business process and solutions analyst for Billing and Invoicing within the AES Indiana Customer Systems team. The Customer Systems team is responsible for implementing strategic and regulatory initiatives in coordination with the digital product owners, collaborating with leadership and other stakeholders to develop the business' prioritization roadmap for utility transformation initiatives, managing and seeking improvements to business processes across all key functional areas, and engaging the business to ensure adoption or awareness of changes. You will have an important role by acting as a liaison between business end users and the digital support team in defining the business requirements and specifications of the SAP solution through functional design, end-to-end testing and bill output verification. You will be responsible for ensuring production support incidents and change requests are triaged and prioritized appropriately, delivered on time and tested effectively to ensure all business requirements have been met before deployment.

PRIMARY RESPONSIBILITIES

• Identify, define and manage high-level business requirements for system changes, detailed system change specifications, business process designs and procedures
• Maintain focus on business outcomes and define the business solutions and structures needed to realize these opportunities
• Analyze laws, regulations, tariffs and changing business strategies to find practical solutions to functional CIS system designs and integrations, focusing on aligning processes across US utilities and using standard SAP IS-U configuration where possible.
• Serve as primary contact to the business community to ensure that its needs are fully understood
• Design the SAP configuration and customization process so that it meets the business process design and application requirements
• Use the business process requirements to drive out application requirements and metrics
• Validate the design with the stakeholders to ensure that the design satisfies the requirements
• Identify operational impacts of system/process changes and provide direction on impacts
• Collaborate with other business process and solutions analysts and digital product owners to ensure information is shared for complete end-to-end solution
• Provide daily support for business operations including first line of triage for end user issues, service desk incident prioritization and change request backlog maintenance
• Perform user acceptance testing for incident resolutions and deployment of change requests
• Troubleshoot system problems, identify operational impacts of problems, and recommend risk-adverse and cost-effective solutions
• Assist in developing training to educate trainers and end users on performing CIS transactions
• Ensure system processes are compliant with laws, regulations, and tariffs
• Coordinate system parameters to meet business needs as they relate to implausible reads, bill/invoice document creation, exception outsorting, tariff modeling, and business process exception management (BPEM)
• Gather requirements for ad hoc and recurring reports

BASIC REQUIREMENTS

• Bachelor's degree in business, computer science or other related field or significant customer information system experience required
• Must have strong computer skills including using Microsoft suite
• Analytic and detail-oriented
• Excellent verbal and written communications skills
• Ability to work independently, prioritize, and meet deadlines
• Ability to take ownership of several projects simultaneously
• Ability to challenge yourself and learn new skills
• Ability to collaborate well with various stakeholders and teams (customer service, digital, metering, regulatory, etc.)

PREFERRED SKILLS

• Technical understanding of SAP IS-U or similar CIS system(s)
• Knowledge and experience in design and configuration of rate structures for residential, commercial, industrial, and other complex tariffs
• Experience working with meter-to-cash personnel to design optimal user experiences
• Knowledge of integrations with device and meter data management systems such as SAP Energy Data Management, Meter Inventory, and AMI Head End systems
• Experience working with Business Data Exceptions (BDEx) application to improve BPEM resolution
• Knowledge of integrations with self-service channels (IVR, web portal, mobile app)
• Forward looking with the ability to quickly adapt to changing business needs
• Understanding of relevant Indiana regulations and tariffs
• Ability to translate business needs, tariffs, and regulations into CIS specifications
• Ability to develop documentation related to CIS system and process changes
• Ability to mentor others
• Two (2) years or more experience in implementing and/or supporting SAP IS-U solutions

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.