Customer Credit Representative

AES; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

AES Indiana is seeking a Customer Credit Representative for our fast-paced call center. You will handle inbound calls about bills, service, and payment arrangements, helping customers understand their accounts with courtesy and accuracy.

The role requires strong communication, problem solving, and a willingness to learn. Training is 4–5 weeks of paid, in-person sessions, with 40 hours per week and mandatory attendance.

Qualifications

• High school diploma or equivalent required.
• One year of experience in a similar position required.
• Excellent verbal and written communication.
• Basic computer and data entry skills.
• Willingness to learn and adapt to change.
• Ability to work extended hours, holidays, and overtime.
• Complete AES Indiana training program successfully.

Responsibilities

• Handle routine customer account and credit inquiries by telephone with courtesy and efficiency.
• Explain billing inquiries, process payments or payment arrangements per policy.
• Assist customers during weather events and outages.
• Provide accurate information and resolve issues within guidelines.

Skills

Customer service

Communication skills

Problem solving

Typing / data entry

Education

High school diploma or equivalent

Job description

Are you ready to be part of a companythat’snot just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company witha teamof 8,300employees across 12 countries. AES has been ranked #1 byBloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricityfor millions of peopleworldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoringglobal leadership in advancing the electric power industry.

Ifyou’reready to be part of a companythat’snot just adapting to change, but driving it, AES is the place for you. We’renot just building a more sustainable future,we’repowering it.

FUNCTION:

• AES Indiana is proud to serve our local community, we are looking for people that shares AES Indiana values to become part of our team, as a Customer Credit Representative you will have the opportunity to handle routine customer account and credit inquiries by telephone in a courteous and efficient manner providing the highest standard in service.
• Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Mainly assisting our customers to have a clear understanding of their accounts, by explaining billing inquiries, providing extensions, processing payments and/or making payment arrangements in accordance with Company policy, as well as assisting customers during weather events.
• Perform other duties which may be requested by authorized personnel.

SUMMARY:

• The AES Indiana Customer Service Center is a fast-paced inbound Call Center. The successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines, as well as assisting customers reporting outages, power surges, among other failure in the power supply.

QUALIFICATIONS:

• High school diploma or equivalent with one (1) year of experience in a similar position required.
• Basic computer skills and knowledge of other general office equipment are required.
• Excellent communication skills (verbal & written).
• Problem solving skills.
• Willingness to learn new skills and ability to adjust to changes quickly.
• Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
• Must work extended business hours, selected holidays and overtime as required.
• Must successfully complete the AES Indiana Customer Service Training program.
• Additional consideration will be given to any experience or training contributing to the applicant’s ability to perform the job.

DURING TRAINING:

• We offer 4-5 weeks of paid training.
• Must be available to work 40 hours per week throughout the training period. Training will be IN PERSON.
• Punctual, 100% mandatory attendance is required.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.