Customer Information System Administrator

AES; Indianapolis (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

AES is seeking a System Analyst for Customer Information Systems (CIS) within its US Utility Business. You will collaborate with internal partners to shape the CIS roadmap and drive integrations with other systems or channels.

Responsibilities include managing change and security processes under ITGC, designing technology solutions, and ensuring alignment with architecture and business goals, with on-call support for 24x7 operations.

Qualifications

• Requires associate degree in CS or related field.
• Must have 3+ years in a similar business analyst role at a large multinational.
• Experience with Customer Billing using SAP-ISU preferred.
• Experience in full lifecycle of custom software projects including design, development, testing, QA, support, maintenance.
• Strong ability to manage technical projects and meet deadlines.
• Excellent teamwork, documentation, and communication skills.

Responsibilities

• Define, understand and implement CIS Roadmap with business partners.
• Coordinate CIS integrations with other systems and channels.
• Ensure ITGC-compliant Change and Security Management processes.
• Lead design of technology solutions, including development and testing.
• Validate solutions against architectural standards and business goals.
• Provide 24x7 application support as needed.

Skills

Analytical skills

Teamwork

Documentation

Problem-solving

Communication

Education

Associate degree in computer science

Bachelor’s degree in computer science

Tools

SAP-ISU

Job description

Are you ready to be part of a companythat’snot just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company witha teamof 8,300employees across 12 countries. AES has been ranked #1 byBloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricityfor millions of peopleworldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where weoperate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoringglobal leadership in advancing the electric power industry. Ifyou’reready to be part of a companythat’snot just adapting to change, but driving it, AES is the place for you.We’renot just building a more sustainable future,we’repowering it.

POSITION SCOPE:

Under general supervision, the System Analyst will be engaged in the assessment, planning, and design of functional/technical solutions in support of the business operations for the Customer Applications of the AES US Utility Business. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and building recommendations.

This position will also be responsible for defining, managing, and executing budgets to ensure the Customer Information Systems operate reliably 24/7, as well as implementing application enhancements that improve business performance and operational efficiency.

PRIMARY RESPONSIBILITIES:

• Work with internal business and digital partners to define, understand and implement Customer Information System Roadmap
• Work with internal and external partners to manage integrations between CIS and other systems or channels
• Ensure Change and Security Management Process are being performed under ITGC compliance rules
• Drive the design of technology solutions to include development, testing and business requirements of internal customers
• Validate final technology solutions and ensure the associated design is compliant with the system architectural standards and aligned with business strategies and goals.
• Problem resolution and on-call support will be required as part of 24x7 application support

BASIC REQUIREMENTS:

• Candidates must have an associate’s degree in computer science, or a related field from an accredited college and/or university
• Minimum of three (3) years’ recent verifiable experience in a similar business analyst position with a large multi-national firm.
• Previous recent verifiable experience working with Customer Billing using SAP-ISU.
• Must have three (3) years of recent verifiable experience in full lifecycle of custom software projects building design, development, testing, quality assurance, support, enhancement, and maintenance.
• Must have the ability to perform technical project management to achieve expected results in a timely fashion
• Candidates must have strong analytical skills and good business process knowledge to include strong computer skills
• Will be asked to provide recent verifiable examples of strong troubleshooting and problem-solving skills
• Must demonstrate excellent teamwork, documentation, and communication skills (both oral and written)

PREFERRED SKILLS:

• Bachelor’s degree in computer science, Information Systems, or a related field
• Previous Electric Utility experience a major plus
• Ability to act as a team leader and project manager
• Ability to quickly adapt to changing business needs

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.