Customer Credit Representative

aes; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Job summary

AES Indiana Customer Service Center is a fast-paced inbound call center. The successful candidate will handle calls about electric bills, service, and payment arrangements, including extensions, while assisting customers reporting outages or power issues.

The role requires a high school diploma, strong communication skills, and the ability to learn quickly. Training lasts 4–5 weeks and is conducted in person, with mandatory 100% attendance.

Qualifications

• High school diploma or equivalent with 1 year of experience in a similar position.
• Excellent verbal and written communication skills.
• Must pass AES Indiana Customer Service test, including keyboarding, computer fluency and basic mathematics.

Responsibilities

• Handle routine customer account and credit inquiries by telephone with courteous, efficient service.
• Explain billing inquiries, provide extensions, process payments and payment arrangements per policy.
• Assist customers during weather events and outages and ensure accuracy of accounts.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Typing

Education

High school diploma or equivalent

Tools

Keyboarding

Computer basics

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven‑time winner of the Edison Electric Institute's Edison Awards in the twenty‑first century, a distinction honoring global leadership in advancing the electric power industry.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

FUNCTION:

• AES Indiana is proud to serve our local community, we are looking for people that shares AES Indiana values to become part of our team, as a Customer Credit Representative you will have the opportunity to handle routine customer account and credit inquiries by telephone in a courteous and efficient manner providing the highest standard in service.
• Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Mainly assisting our customers to have a clear understanding of their accounts, by explaining billing inquiries, providing extensions, processing payments and/or making payment arrangements in accordance with Company policy, as well as assisting customers during weather events.
• Perform other duties which may be requested by authorized personnel.

SUMMARY:

The AES Indiana Customer Service Center is a fast‑paced inbound Call Center. The successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines, as well as assisting customers reporting outages, power surges, among other failure in the power supply.

QUALIFICATIONS:

• High school diploma or equivalent with one (1) year of experience in a similar position required.
• Basic computer skills and knowledge of other general office equipment are required.
• Excellent communication skills (verbal & written).
• Problem solving skills.
• Willingness to learn new skills and ability to adjust to changes quickly.
• Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
• Must work extended business hours, selected holidays and overtime as required.
• Must successfully complete the AES Indiana Customer Service Training program.
• Additional consideration will be given to any experience or training contributing to the applicant's ability to perform the job.

DURING TRAINING:

• We offer 4-5 weeks of paid training.
• Must be available to work 40 hours per week throughout the training period. Training will be IN PERSON.
• Punctual, 100% mandatory attendance is required.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.