Customer Credit Representative

AES Corporation; Indianapolis, Northern (IN, KY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

4-5 weeks paid training

In-person training

40 hours per week during training

Job summary

AES Indiana Customer Service Center is a fast-paced inbound call center handling calls about electric bills, service, and payment arrangements. You will assist customers with inquiries, outages, and account questions in a professional, timely manner.

The role requires a high school diploma or equivalent and strong communication skills. Training is 4–5 weeks long and conducted in person; 40 hours per week during training with strict attendance expectations.

Qualifications

• High school diploma or equivalent required with at least 1 year of experience in a similar role.
• Excellent verbal and written communication skills; strong customer focus.
• Able to learn policies quickly, perform routine tasks, and handle multiple inquiries efficiently.

Responsibilities

• Handle routine customer account and credit inquiries by telephone in a courteous and efficient manner.
• Explain billing inquiries, provide extensions, process payments and/or arrange payment plans per policy.
• Assist customers during weather events and outages, ensuring accuracy of accounts and high service levels.
• Perform additional duties as assigned by authorized personnel during the training and employment period.

Skills

Customer service

Communication skills

Problem solving

Typing/data entry

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries. AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work TM rankings across the markets where we operate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices. Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry. If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

FUNCTION

• AES Indiana is proud to serve our local community, we are looking for people that shares AES Indiana values to become part of our team, as a Customer Credit Representative you will have the opportunity to handle routine customer account and credit inquiries by telephone in a courteous and efficient manner providing the highest standard in service.
• Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Mainly assisting our customers to have a clear understanding of their accounts, by explaining billing inquiries, providing extensions, processing payments and/or making payment arrangements in accordance with Company policy, as well as assisting customers during weather events.
• Perform other duties which may be requested by authorized personnel.

SUMMARY

The AES Indiana Customer Service Center is a fast-paced inbound Call Center. The successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines, as well as assisting customers reporting outages, power surges, among other failure in the power supply.

QUALIFICATIONS

• High school diploma or equivalent with one (1) year of experience in a similar position required.
• Basic computer skills and knowledge of other general office equipment are required.
• Excellent communication skills (verbal & written).
• Problem solving skills.
• Willingness to learn new skills and ability to adjust to changes quickly.
• Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
• Must work extended business hours, selected holidays and overtime as required.
• Must successfully complete the AES Indiana Customer Service Training program.
• Additional consideration will be given to any experience or training contributing to the applicant's ability to perform the job.

DURING TRAINING

• We offer 4-5 weeks of paid training.
• Must be available to work 40 hours per week throughout the training period. Training will be IN PERSON.
• Punctual, 100% mandatory attendance is required.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.

E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Accelerating the future of energy, together Our people are our energy and have transformed AES into the type of energy company that the world needs today and in the future.

Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration and action.

We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other.

We are looking for passionate people to join us in our mission to accelerate the future of energy.

Are you ready to join us? www.aes.com/careers