Business Process Associate

Fisher Investments; Tampa (FL); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% paid medical, dental and vision

401(k) with 50% match

PTO 20 days + 10 holidays

Family support programs

Hybrid work-from-home option

Descripción de la vacante

Fisher Investments in Tampa, FL seeks a Business Process Associate to support process improvements aligned with Global Business PCG goals. You will work with analysts, program managers, and technology teams to drive project execution, documentation, testing, and adoption of new processes.

You will build foundational business analysis and project management skills while contributing to solutions that enhance operational efficiency and client experience.

Formación

• 1+ years of experience focused on executing business process improvement initiatives
• Excellent communication skills and ability to adapt in a fast-paced team environment
• Proficient in Microsoft Office software
• Bachelor's degree or equivalent combination of education and experience required

Responsabilidades

• Support business process Analysts and Program Managers in executing process improvements
• Collaborate with business and tech partners to gather requirements and support project deliverables
• Maintain documentation processes, workflows, procedures, and project plans
• Support UAT, test planning, test execution, and defect tracking
• Create and maintain training materials, user guides, and process documentation
• Assist in researching business problems and identifying improvement opportunities
• Participate in project meetings and track action items
• Support change management activities including communication, training, rollout preparation and hypercare

Conocimientos

Business process improvement

Attention to detail

Communication skills

MS Office

Jira/Confluence

Educación

Bachelor's degree or equivalent

Herramientas

Jira

Confluence

Descripción del empleo

Overview

The Opportunity:

The Global Business Process Management Group is looking for a Business Process Associate to support business process improvements aligned with Global Business Private Group (PCG) goals. The Business Process Associate partners with Business Process Analyst, Program Managers, business stakeholders, and technology teams to support project execution, documentation, testing, and process improvement initiatives. This role provides an opportunity to develop foundational business analysis and project management skills whole contributing to solutions that improve operational efficiency and the experience of both internal and external clients.

The Day-to-Day:

• Support Business process Analysts and Program Managers in the execution of business process improvement initiatives
• Collaborate with business and technology partners to gather information, document requirements, and support project deliverables
• Assist and maintain documentation processes, workflows, procedures, and project plans
• Support User Acceptance Testing (UAT), test planning, test execution, defect tracking, and post-production validation
• Create and maintain training materials, user guides, and process documentation to support business and technology changes
• Assist in researching business problems, gathering data, and identifying opportunities for process improvements
• Participate in project meetings, document action items, and follow up on assigned tasks
• Support change management activities, including communication, documentation, training, rollout preparation and conduct hypercare in production
• Learn Agile and Scrum methodologies while supporting user story writing, refinement, backlog activities, and project delivery
• Build knowledge of Global PCG business processes, systems, and operational workflows while progressively taking on additional responsibilities

Your Qualifications:

• 1+ years of experience in a role focused on the execution of business process improvement initiatives
• Experience with project tracking software such as Confluence or Jira
• High level of attention to detail
• Ability to adapt to changes in a fast paced, team environment
• Excellent communication skills
• Ability to prioritize workload and manage time across various tasks
• Proficient in Microsoft Office software
• Bachelor's degree or equivalent combination of education and experience required

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER