Business Process Analyst

Freddie Mac; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving healthcare outcomes through innovative patient care solutions. As a Business Process Analyst, you will play a crucial role in driving operational efficiency and process optimization. Your expertise will help analyze and document business processes, ensuring they align with organizational goals. Collaborate with diverse teams to identify challenges, recommend solutions, and implement improvements that enhance patient care. This position offers a unique opportunity to make a meaningful impact in the healthcare industry while working in a supportive and inclusive environment.

Benefits

Competitive salary and benefits package

Opportunity for professional growth

Collaborative work environment

Meaningful work that impacts healthcare

Qualifications

• 3+ years of experience in business process analysis and improvement.
• Strong analytical and problem-solving skills with process modeling experience.
• Excellent communication skills to engage stakeholders effectively.

Responsibilities

• Evaluate and document existing business processes for optimization.
• Identify opportunities to streamline workflows and reduce bottlenecks.
• Assist in the rollout of new processes and provide training.

Skills

Analytical Skills

Problem-Solving

Process Modeling

Stakeholder Engagement

Communication Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Bachelor's degree in Healthcare Administration

Tools

Salesforce

JIRA

Confluence

BPMN

Lean

Six Sigma

Job description

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.

Be part of an organization built on teamwork, innovation, mutual respect, and equality for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.

We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.

Position Overview:

HealthSnap is seeking an experienced Business Process Analyst to help drive operational efficiency and process optimization across the organization. This role will focus on analyzing, documenting, and improving business processes, ensuring they are scalable, efficient, and aligned with organizational goals. The Process Analyst will collaborate with stakeholders across departments to identify pain points, recommend solutions, and support process standardization and automation efforts.

Success in this role requires strong analytical skills, attention to detail, and the ability to translate complex business operations into structured, efficient workflows. Candidates with prior experience in

the healthcare industry or regulated environments will have an advantage, as understanding compliance, operational constraints, and industry-specific best practices will be key to driving meaningful improvements.

Key Responsibilities:

Process Analysis & Documentation:

• Evaluate and document existing business processes, identifying inefficiencies and areas for optimization.
• Develop process maps, workflows, and standard operating procedures to improve clarity and standardization.
• Work with teams to ensure documentation remains up to date and reflects current business needs.

Process Optimization & Improvement:

• Identify opportunities to streamline workflows and reduce operational bottlenecks.
• Work with stakeholders to design and implement process improvements using industry-standard methodologies.
• Support automation efforts and recommend tools or approaches to enhance efficiency.

Stakeholder Collaboration & Communication:

• Partner with teams across departments to gather requirements and understand business challenges.
• Facilitate process improvement discussions and workshops to align on best practices.
• Communicate findings and recommendations to leadership, ensuring alignment with company goals.

Change Management & Implementation:

• Assist in the rollout of new or revised processes, ensuring smooth adoption by teams.
• Provide training, guidance, and documentation to help employees understand and adhere to updated workflows.
• Monitor the effectiveness of implemented changes and adjust strategies as needed.

Qualifications & Experience:

Required:

• Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or a related field.
• 3+ years of experience in business process analysis, improvement, or operations.
• Strong analytical and problem-solving skills, with experience in process modeling (BPMN, SIPOC, value stream mapping).
• Excellent communication and facilitation skills to engage stakeholders at all levels.
• Ability to manage multiple projects and adapt to changing business needs.

Preferred (Not Required, but Beneficial):

• Prior experience in the healthcare industry.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or BPM frameworks.
• Experience with business process automation or workflow optimization tools.
• Familiarity with Salesforce, JIRA, Confluence or similar platforms.

Benefits:

• Competitive salary and benefits package
• Opportunity for professional growth and development
• Collaborative and inclusive work environment
• Meaningful work that makes a positive impact on healthcare accessibility and outcomes

We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!

The pay range for this role is:

70,000 - 100,000 USD per year (Remote (United States))