Business Process Analyst

City of Austin Employees' Retirement System; Austin (TX); Hybrid; USD 87,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule

Parking

Medical

Dental

Vision

Sick leave

Vacation leave

Defined benefit retirement plan

Job summary

City of Austin Employees' Retirement System (COAERS) is seeking a Business Process Analyst to plan, design, develop, and implement efficient business and IT systems. The role supports retirement administration by optimizing workflows, finance controls, and AI-enabled solutions while also assisting with helpdesk, network, and cybersecurity tasks.

You will collaborate with decision-makers to define requirements, lead prototyping sessions, and perform cost-benefit analyses to inform management.

Qualifications

• Bachelor's degree in IT or related field; 3+ years in business analysis.
• Experience identifying and designing software/hardware solutions.
• Familiarity with workflows, systems, and operations in organizations.
• Knowledge of regulatory and compliance requirements.
• Strong written and verbal communication; ability to translate technical concepts.

Responsibilities

• Define business requirements and system goals with stakeholders.
• Lead design sessions for new workflows and system improvements.
• Develop ROI analyses for proposed workflows/systems.
• Coordinate testing and end-user training for changes.
• Ensure compatibility and interoperability of in-house systems.
• Create workflow/system models, diagrams, and specifications.

Skills

Requirements gathering

Business analysis

Regulatory compliance

Project management

Data analysis

Stakeholder management

Education

Bachelor's degree in Information Technology

Tools

Power BI

SharePoint

Tableau

Visio

Oracle NetSuite

Dynamics 365

SAP S/4HANA

Job description

Your Opportunity

The City of Austin Employees' Retirement System (COAERS) mission is to provide our members with their promised benefits. We are driven to be best-in-class, passionate about service excellence, and committed to creating a welcoming environment where everyone can excel by leveraging our skillset, experiences, and backgrounds.

Reporting to the IT Manager, the Business Process Analyst's primary role is to plan, design, develop, and implement efficient business, financial, and operations systems in support of the COAERS mission. You would bring experience and proficiency in both business operations and information technology, optimizing an organization's technology through improvements to existing applications and processes or through acquiring new technology and adapting to new processes. You will develop internal workflows to maintain appropriate financial controls for the review and approval of transactions. You will utilize both traditional process management fundamentals and emerging Artificial Intelligence (AI) capabilities to help shape technology solutions that enhance COAERS operational efficiency. You may also assist with traditional IT functions including, but not limited to, helpdesk functions, network maintenance, and cybersecurity.

Your Main Responsibilities

Strategy & Planning

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Identify, review, and analyze the effectiveness and efficiency of existing workflows/systems and develop strategies for improving or further leveraging these systems.
• Lead design sessions in prototyping new workflows/systems for the purpose of enhancing business processes, operations, and information process flow.
• Identify and define organizational requirements for the purpose of process efficiency, data analysis, and interpretation.

Acquisition & Deployment

• Collaborate in the identification, planning, design, development, and deployment of new applications and enhancements to existing applications.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

Operational Management

• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Create workflow/system design proposals.
• Perform cost-benefit and return on investment analyses for proposed workflows/systems to aid management in making implementation decisions.
• Ensure compatibility and interoperability of in-house computing systems.
• Create workflows/systems models, specifications, diagrams, and charts to provide direction to system programmers.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new workflows/systems, and other post-implementation support.
• Provide orientation and training to end users for all modified and new systems.

Secondary Responsibilities

• Knowledge and experience with basic technical IT functions, including helpdesk support, information system management, network administration, and cybersecurity.

Your Capabilities and Credentials

• Skilled in defining business requirements for the purpose of process efficiency, data analysis and interpretation.
• Experience conducting research into systems issues and products.
• Familiarity with organizational structures, workflows, systems, and operations.
• Experience with digital process identification, creation and enhancements.
• Demonstrate knowledge of regulatory and compliance requirements.
• Able to effectively prioritize and execute tasks in a high-pressure environment.
• Well organized, with keen attention to detail.
• Advanced written and verbal communication skills, including an ability to communicate in both technical and non-technical language.
• Contribute to positive work relationships in a team-oriented and collaborative environment.

Education and/or Experience

Bachelor's degree from an accredited four-year college or university in the field of Information Technology (computer science, management information systems, business administration, or similar).

At least three years of full-time directly related Business Analyst experience overseeing the identification, design, development, and implementation of software, hardware, information systems solutions, workflows/systems, and/or products. Extensive experience with core software applications, including Microsoft O365 Productivity Suite, Microsoft SharePoint, Microsoft Power BI, Tableau, Visio or similar visualization software. Knowledge of financial systems like Oracle NetSuite, Microsoft Dynamics 365, SAP S/4HANA, Sage Intacct, preferred. Demonstrated project management skills. Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications. Relevant certification in business analysis and/or project management is a plus.

Travel

May require limited travel for training or conferences, as required.

Compensation and Benefits

The starting salary will be between $87,000 to $105,000 annually with the actual compensation corresponding to the experience level and credentials of the candidate within the parameters of public sector compensation. An excellent benefits package is available, including medical, dental, vision, sick and vacation leave as well as a defined benefit retirement plan, which guarantees an income for life once vested. Parking is provided.

• medical
• dental
• vision
• sick leave
• vacation leave
• defined benefit retirement plan, which guarantees an income for life once vested
• Parking

Work Location

COAERS offers a hybrid work schedule, meaning this position will work in an office environment with opportunities to work remotely. During the initial training period (usually 3 months), the work location is in-person Monday through Friday at 4700 Mueller Blvd, Austin TX. After the training period is successfully completed, work is hybrid with three days in-person at 4700 Mueller Blvd, Austin TX and two days per week remote. Work location is subject to change at the supervisor's discretion.

COAERS is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by federal law. We are committed to a recruitment process that is accessible. If you require reasonable accommodation during the recruitment process, please indicate this in your application.