Business Analyst

UNITE HERE HEALTH; Oak Brook (IL); Hybrid; USD 64,000 - 80,000; Full time

Job summary

UNITE HERE HEALTH in Oak Brook, IL, seeks a Business Analyst to analyze and document business processes, and translate requirements into technical specifications. You will support contract intake, develop dashboards, and explore automation and AI-enabled solutions to improve efficiency.

The ideal candidate has 3–5 years in business analysis, strong facilitation, stakeholder management, and experience with low-code platforms and ITSM tools. This is a regular full-time hybrid role.

Qualifications

• 3-5 years of direct experience in a business analyst role.
• Experience with facilitation, interviewing, negotiation, written communication, presentation, and technology management.
• Excellent interpersonal skills and ability to work with business and IT users at all levels.
• Knowledge of technology and business operations across multiple sectors, preferably healthcare.
• Experience with low-code/no-code platforms (MS Power Platform or similar).
• Experience with IT service management tools (ServiceNow or similar).
• Experience developing and reporting on performance metrics.
• Ability to work on multiple tasks with high quality.
• Experience with multiple project methodologies (waterfall and agile) and tools (JIRA, MS Project, Kanban).
• Self-starter with strong relationship-building.

Responsibilities

• Facilitate individual and workgroup discussions to understand and analyze business issues and challenges.
• Analyze and document business processes, implementing low-code automation solutions where appropriate.
• Document functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow.
• Translate business requirements into appropriate technical specifications (using both traditional business requirements documentation and Agile user stories).
• Balance technology and business considerations and communicate appropriately with both technology and business experts.
• Partner with business and technical stakeholders to support the implementation of technology solutions, particularly as it pertains to the contract intake process.
• Administer contract setup, maintenance, and QA to ensure accurate eligibility system processing.
• Develop and maintain dashboards and reports to support operational decision-making.
• Support the evaluation, recommendation, and adoption of automation and AI-enabled solutions to improve business processes and operational effectiveness.
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Exemplifies the Fund’s BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

Skills

Facilitation

Interviewing

Negotiation

Written communication

Presentation

Technology Management

Interpersonal skills

Power Platform

ServiceNow

Performance metrics

Multitasking

Troubleshooting

Project methodologies

Education

Bachelor's degree in IT or Business

Tools

JIRA

MS Project

Kanban

MS Power Platform

ServiceNow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Analyst

Regular Full-Time Oak Brook, IL, US

5 days ago Requisition ID: 1732

Salary Range: $64,100.00 To $80,100.00 Annually

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

PURPOSE

The Business Analyst is responsible for undertaking the methodical investigation, analysis, review and documentation of business functions and processes, the information used and the data on which the information is based. The Business Analyst identifies and defines requirements for the use of technology to improve the Fund’s processes and systems and quantify potential business benefits. This position also has primary responsibility for supporting the Fund’s contract intake process and related improvement initiatives designed to improve efficiency, accuracy, and operational effectiveness.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Facilitate individual and workgroup discussions to understand and analyze business issues and challenges
• Analyze and document business processes, implementing low-code automation solutions where appropriate.
• Document functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow.
• Translate business requirements into appropriate technical specifications (using both traditional business requirements documentation and Agile user stories).
• Balance technology and business considerations and communicate appropriately with both technology and business experts.
• Partner with business and technical stakeholders to support the implementation of technology solutions, particularly as it pertains to the contract intake process.
• Administer contract setup, maintenance, and QA to ensure accurate eligibility system processing.
• Develop and maintain dashboards and reports to support operational decision-making.
• Support the evaluation, recommendation, and adoption of automation and AI-enabled solutions to improve business processes and operational effectiveness.
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Exemplifies the Fund’s BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge

• Minimum of 3-5 years of direct experience in a business analyst role required
• Demonstrable experience in the following skills:
  • Facilitation
  • Interviewing
  • Negotiation
  • Written communication
  • Presentation
  • Technology Management
• Excellent interpersonal skills and experience working with business and IT users at all levels, both individually and in groups
• Possess an extensive knowledge of technology and business operations across multiple business sectors (preferably with a background in health care)
• Experience analyzing and documenting complex business processes and identifying opportunities for process improvement and automation.
• Experience with low-code/no-code platforms such as MS Power Platform or similar workflow automation tools.
• Experience working with IT service management tools such as ServiceNow or similar applications.
• Experience developing, analyzing, and reporting on performance metrics.
• Ability to work on multiple tasks at any one time while maintaining high quality standards
• Evidence of troubleshooting and solving problems in a highly technical customer focused service environment
• Experience in multiple project methodologies (waterfall and agile) and tools (JIRA, MS Project, Kanban, etc.)
• Self-starter with significant skill in relationship building

Education, Licenses, and Certifications

• Bachelor's degree in IT or Business or related field or equivalent work experience required

Skills and Abilities

• Intermediate level Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook
• Manage competing deadlines and multiple projects in a fast-paced environment
• Strong analytical, organization, and problem-solving skills.
• Ability to facilitate productive discussions among stakeholders with differing priorities.

Salary range for this position: Salary $64,100 to $80,100. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday ~ Friday with potential for

hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Pension, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).