Business Analyst 2

Digerati Systems Inc.; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Digerati Systems Inc. in Austin, TX, seeks an experienced Business Systems Analyst to bridge business goals with IT capabilities in a fast-paced environment.

You will gather and analyze requirements, coordinate with vendors, and guide projects through the SDLC, ensuring on-time delivery and alignment with ITIL processes.

Qualifications

• Graduation from an accredited four-year college or university with major course work in MIS or business administration.
• 4+ years planning, eliciting, analyzing, and managing business requirements across the SDLC, including regression testing.
• 4+ years leading business process reengineering and transformation efforts that improve efficiency and customer experience.
• 4+ years acting as a liaison between functional and technical teams.
• 4+ years leading project teams, coordinating third parties/vendors, and managing stakeholder relationships.
• 4+ years with data management, data warehousing, data modeling, or data integration initiatives.
• 4+ years in a Scrum Master role or Agile Scrum environment.
• 4+ years supporting various business areas (ops, finance, procurement, HR, etc.).

Responsibilities

• Identify opportunities to improve business processes and assist in proposals for information management efforts.
• Coordinate analysis of policies to determine effects on automated systems and functional areas.
• Focus on business value and industry trends for risk assessments and business capability requirements.
• Coordinate user requirements to automate or improve systems and align with workflows.
• Oversee service requests from requirements to testing and implementation, including artifact review.
• Coordinate with vendors and contractors to complete projects and service requests.
• Identify project risks and design mitigation strategies.
• Review complex deliverables and provide constructive feedback to document owners.
• Lead change requests and manage a project’s scope, acceptance, installation, and deployment.
• Link business value and priorities to planning activities and goal setting.

Skills

SDLC management

Business requirements analysis

Project leadership

Stakeholder management

Agile Scrum

ITIL framework

Vendor coordination

Risk assessment

Data management

Regulatory awareness

Education

Bachelor's degree in MIS or Business Administration

Tools

MS Azure DevOps

Project management software

Job description

This position requires in-office work at least three days per week. Please submit resumes only for candidates who are currently based in Austin

Functional Responsibilities:

Essential Functions:

• Identify opportunities for improving business processes to be more efficient or effective and assist in the business case vetting and preparation of proposals for information management efforts.
• Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.
• Focus on business value to develop ideas, including awareness of industry trends, risk assessments, business continuity, and business capability requirements.
• Coordinate and/or analyze user requirements, procedures, and problems to automate or improve existing systems; and coordinate and/or analyze computer system capabilities, workflow, and scheduling limitations.
• Coordinate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Coordinate with outside vendors and contractors to complete projects and service requests; and defines, may assign, and evaluate their work.
• Identify potential project risks and difficulties, and designs strategies to mitigate or avoid them.
• Review complex project deliverables such as design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.
• Leads and coordinates process change requests and manage a project’s scope, acceptance, installation, and deployment.
• Correlate business value and priorities to planning activities and goal-setting.

Minimum Qualifications

Years Skills / Experience

• Graduation from an accredited four‑year college or university with major course work in management information systems or business administration
• 4 Experience planning, eliciting, analyzing, and managing business requirements and monitoring throughout the Software Development Life Cycle (SDLC), including regression testing
• 4 Experience leading simple and complex business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience
• 4 Experience performing a Business Relationship Manager (liaison) role between functional and technical teams
• 4 Experience leading project teams and/or operational and strategic organizational efforts involving managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating third parties/vendors, and delegating tasks
• 4 Experience with projects addressing some of the following fields: data management, data quality, data warehousing, data modeling, data migration and integration; secure file transfers; enterprise system analysis; enterprise architecture; information security principles
• 4 Experience working in a Scrum Master role or in an Agile Scrum environment
• 4 Experience with a variety of system implementations and enhancements supporting business areas that may include: building operations, finance, benefits processing, procurement, contract management, legal, audit, human resources, or communications

Preferred Qualifications

• 4 Experience in a wide range of business environments, including business consulting
• 4 Experience managing and implementing IT Service Management processes, procedures, and software applications based on ITIL principles to improve delivery of IT services
• 4 Experience managing and implementing financial systems and/or other enterprise cloud applications and platforms
• 4 Technical expertise and experience in business systems analysis, system configuration, information security, and internal control frameworks
• 4 Technical expertise and experience with reporting databases, database design development, data modeling, and mapping
• 4 Technical expertise and experience conducting enterprise business analysis, such as problem/opportunity analysis, business case and business architecture development, feasibility studies, and comprehensive risk assessments supporting value-based decision‑making
• 4 Technical expertise and experience creating comprehensive system‑level documentation, system implementation standards, and training materials for users with varied levels of technical understanding
• 4 Experience with MS Azure DevOps for requirements management and project implementation
• 4 Experience with project management software
• Master of Business Administration (MBA), CCBA, CBAP, CSM, CSPO, PMI‑PBA, PMP, or ITIL certification