Business Operations Supervisor

100 Fragomen, Del Rey, Bernsen & Loewy, LLP; Palo Alto (CA); Hybrid; USD 96,000 - 114,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Other company-wide benefits

Job summary

Fragomen, Del Rey, Bernsen & Loewy, LLP is seeking an experienced Business Services Supervisor to lead daily office operations, case support functions, and team development in a fast-paced professional services environment. This hybrid role requires in-office presence 4-5 days per week for the first three months with occasional evenings and weekends.

You will mentor staff, build scalable processes, and partner with IT and attorneys to support space planning, events, and continuity planning while

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in office management or related field; law firm or professional services experience preferred.
• At least 1 year in a supervisory or leadership role with a track record of developing people.
• Experience building and documenting processes, SOPs, and training materials.
• Experience planning and executing events of varying size and complexity.
• Hands-on approach to facilities, space organization, and operational precision.
• Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities under pressure.
• A self-starter who takes ownership, follows through, and proactively communicates.
• Excellent written and verbal communication skills across all levels of an organization.

Responsibilities

• Lead daily office operations, case support functions, and team development.
• Mentor and develop a team of office services coordinators with performance check-ins and training.
• Create, update, and standardize SOPs and training materials for consistency.
• Oversee day-to-day administrative and records management functions.
• Modernize and scale processes and procedures to meet business needs.
• Manage surge periods with rapid resource allocation to meet demand.
• Act as primary contact for operational issues and triage with good judgment.
• Maintain a welcoming front office and hospitality for visitors and staff.
• Plan and execute office events and catering from small teams to firm-wide programs.
• Support Facilities with supply-chain, inventory control, and deliveries coordination.
• Contribute to space planning, moves, seating allocations, and floor-plan updates.
• Collaborate with attorneys, managers, and IT on hybrid workspace needs and builds.
• Coordinate business continuity planning, safety protocols, and security training.
• Coordinate with stakeholders on event goals, space needs, attendance, and communications.
• Manage event setup, breakdown, and real-time troubleshooting for any size.

Skills

Leadership

People development

Process documentation

Event planning

Facilities management

Organization

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Job description

Overview

We are seeking an experienced Business Services Supervisor to lead daily office operations, case support functions, and team development across a fast‑paced, professional services environment. This role requires a hands‑on leader who can build efficient systems and ensure a high‑quality workplace experience. This is a hybrid role, with in‑office presence 4‑5 days per week for the first three months, and occasional evenings and weekends based on business.

Responsibilities

• Manage, mentor, and develop a team of office services coordinators.
• Conduct regular performance check‑ins, development conversations, and training initiatives for direct reports.
• Build and maintain SOPs and training materials to ensure consistency and operational standards across the team.
• Oversee day‑to‑day administrative and records management functions.
• Review, modernize, and build scalable processes and procedures.
• Manage through high‑volume and peak seasons, including surge planning and rapid resource allocation to meet shifting demands.
• Serve as first point of contact for ad‑hoc operational issues, triaging and resolving with urgency and good judgment.
• Maintain a welcoming, well‑organized front office environment, delivering exceptional hospitality to every visitor and employee who walks through the door.
• Plan and execute office events and catering, from team gatherings to larger firm‑wide programming, with hands‑on set‑up and breakdown.
• Support Facilities with supply‑chain management, inventory control, and coordination of deliveries.
• Support space planning, including moves, seating allocation, floor‑plan updates, and stakeholder coordination.
• Build and maintain strong working relationships with attorneys, team managers, and supervisors across the firm, acting as a reliable and trusted resource for workplace needs.
• Collaborate cross‑functionally with IT on equipment set‑up, office builds, and hybrid workspace needs.
• Serve as liaison for business continuity planning, safety protocols, and security training.
• Coordinate with internal stakeholders across departments to align on event goals, space needs, attendance, and communications.
• Manage event setup, breakdown, and real‑time troubleshooting to ensure smooth execution regardless of event size or complexity.

Qualifications and Experience

• Bachelor's degree or equivalent work experience.
• 5+ years in office management, workplace operations, or a related field; law firm or professional services experience strongly preferred.
• At least 1 year in a supervisory or leadership role with a track record of developing people.
• Experience building and documenting processes, SOPs, and training materials.
• Experience planning and executing events of varying size and complexity.
• Hands‑on approach to facilities, space organization, and operational precision.
• Strong organizational, analytical, and problem‑solving skills with the ability to manage competing priorities under pressure.
• A self‑starter who takes ownership, follows through, and proactively communicates.
• Excellent written and verbal communication skills across all levels of an organization.
• Proficiency in Microsoft 365, including Word, Excel, PowerPoint, SharePoint Lists, and Teams.

Compensation

The salary range for this role is $96,000.00 – $114,000.00 for a hybrid schedule. Compensation decisions are based on qualifications, experience, location, and fairness.

Benefits

Eligible for our benefits package, which includes a 401(k) plan, paid time off, and additional company‑wide benefits.

Equal Opportunity Employer

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.