Business Operations Supervisor

Fragomen; San Jose (CA); Hybrid; USD 96,000 - 114,000; Full time

Benefits offered by this job

401K

Paid time off

Job summary

Fragomen in the United States is seeking an experienced Business Services Supervisor to lead daily office operations, case support, and team development in a fast-paced professional services environment. This hands-on role requires building efficient systems and a high-quality workplace experience, with in-office presence 4–5 days a week for the first three months.

You will mentor a team of office services coordinators, develop SOPs, manage events, facilities, space planning, and collaborate

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in office management or workplace operations, preferably in a law firm or professional services.
• At least 1 year in a supervisory or leadership role with a track record of developing people.
• Experience building and documenting processes, SOPs, and training materials.
• Experience planning and executing events of varying size and complexity.
• Hands-on facilities, space organization, and operational precision.
• Strong organizational, analytical, and problem-solving skills under pressure.
• Self-starter with ownership, follow-through, and proactive communication.
• Excellent written and verbal communication across all levels.
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, SharePoint Lists, and Teams.

Responsibilities

• Lead daily office operations, case support functions, and team development.
• Mentor and develop a team of office services coordinators; conduct performance check-ins.
• Build and maintain SOPs and training materials for consistency.
• Oversee administrative and records management functions.
• Plan, execute, and supervise office events from small meetings to firm-wide programming.
• Coordinate facilities with supply chain, inventory, and deliveries.
• Collaborate with IT on equipment setup, office builds, and hybrid workspace needs.
• Support business continuity planning, safety protocols, and security training.

Skills

Leadership

People development

Event planning

Operational efficiency

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

SharePoint

Teams

Word

Excel

PowerPoint

Job description

About the Role

We are seeking an experienced Business Services Supervisor to lead daily office operations, case support functions, and team development across a fast‑paced, professional services environment. This role requires a hands‑on leader who can build efficient systems and ensure a high‑quality workplace experience. This is a hybrid role that will require in‑office presence 4‑5 days per week for the first three months, with occasional evenings and weekends required based on business.

What You'll Own

• Manage, mentor, and develop a team of office services coordinators
• Conduct regular performance check‑ins, development conversations, and training initiatives for direct reports
• Build and maintain SOPs and training materials to ensure consistency and operational standards across the team
• Oversee day‑to‑day administrative and records management functions
• Review, modernize, and build scalable processes and procedures
• Manage through high‑volume and peak seasons, including surge planning and rapid resource allocation to meet shifting demands
• Serve as first point of contact for ad‑hoc operational issues, triaging and resolving with urgency and good judgment
• Maintain a welcoming, well‑organized front office environment, delivering exceptional hospitality to every visitor and employee who walks through the door
• Plan and execute office events and catering, from team gatherings to larger firm‑wide programming, including hands‑on setup and breakdown
• Support Facilities with supply chain management, inventory control, and coordination of deliveries
• Support space planning including moves, seating allocation, floor plan updates, and stakeholder coordination
• Build and maintain strong working relationships with attorneys, team managers, and supervisors across the firm, acting as a reliable and trusted resource for workplace needs
• Collaborate cross‑functionally with IT on equipment setup, office builds, and hybrid workspace needs
• Serve as liaison for business continuity planning, safety protocols, and security training
• Plan, coordinate, and execute office events end‑to‑end, from intimate team gatherings to large‑scale office‑wide programming, managing logistics, timelines, and vendor coordination throughout
• Support and co‑execute external events, client briefings, and community panels, serving as on‑site host and point of contact for guests and speakers
• Manage event setup, breakdown, and real‑time troubleshooting to ensure smooth execution regardless of event size or complexity
• Coordinate with internal stakeholders across departments to align on event goals, space needs, attendance, and communications

Qualifications and Experience

• Bachelor's degree or equivalent work experience
• 5+ years in office management, workplace operations, or a related field; law firm or professional services experience strongly preferred
• At least 1 year in a supervisory or leadership role with a track record of developing people
• Experience building and documenting processes, SOPs, and training materials
• Experience planning and executing events of varying size and complexity
• Hands‑on approach to facilities, space organization, and operational precision
• Strong organizational, analytical, and problem‑solving skills with the ability to manage competing priorities under pressure
• A self‑starter who takes ownership, follows through, and proactively communicates
• Excellent written and verbal communication skills across all levels of an organization
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, SharePoint Lists, and Teams is required

Compensation

The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.

A reasonable and good‑faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is $96,000.00 - $114,000.00. You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.