Business Operations Supervisor

Travel Leisure Resort Development Inc; New Orleans (LA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in New Orleans seeks a Business Operations Supervisor to lead customer service and support Sales and Marketing processes. You will ensure quality service for guests and partners while implementing processes, protecting assets, and deploying new initiatives.

You will train new hires, generate regular reporting, and collaborate with Sales, HR and Resort Operations to drive improvements. Availability on weekends/holidays and MS Office proficiency required.

Qualifications

• Experience delivering outstanding customer service.
• Experience leading teams or coordinating projects.
• Availability to work weekends and holidays.

Responsibilities

• Deliver exceptional and consistent customer service to guests, partners, and team.
• Implement new processes to improve customer service.
• Protect data when interacting with guests to ensure the best experience.
• Protect and audit company assets by adhering to policies and procedures.
• Ensure the team stays up to date on all operational procedures.
• Lead and/or coordinate the training of new hires and initiatives.
• Design and execute reporting to identify business trends.
• Leverage resources to provide quick support and escalate as needed.
• Help team members build personal brands and leverage resources.

Skills

Customer service

Team leadership

Reporting & analytics

Scheduling

Tools

Microsoft Office

Job description

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Job Description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. As a Business Operations Supervisor for Travel + Leisure Co., this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You will be responsible for

• Deliver exceptional and consistent customer service to our guests, business partners, and team


• Implement new processes to improve customer service


• Protect data when interacting with our guests to ensure they receive the best experience with us


• Protect and audit company assets by consistently adhering to our policies and procedures


• Ensure your team is up to date on all operational procedures that govern our business


• Lead and/or coordinate the training of new hires and new business initiatives


• Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends


• Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalates appropriately to leadership


• Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources

You will partner with:

• Sales and Marketing teams


• Human Resources


• Resort Operations leadership

Requirements:

• Proficient in Microsoft Suite


• Availability to support business throughout weekends and holidays


• Experience delivering outstanding customer service


• Experience leading teams or influencing others preferred (not required)

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical


• Dental


• Vision


• Flexible spending accounts


• Life and accident coverage


• Disability


• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)


• Wish day paid time to volunteer at an approved organization of your choice


• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)


• Legal and identify theft plan


• Voluntary income protection benefits


• Wellness program (subject to provider availability)


• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

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