Business Operations Coordinator

Travel Leisure Resort Development Inc; Sedona (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a capable Operations Coordinator in Sedona to oversee tour reception, gifting and contract processing per SOPs. You will ensure a professional guest experience and coordinate with Sales & Marketing staff.

The role requires strong data entry skills, proficiency with CRS or EPNY, and MS Office. No travel is required; a high school diploma and customer service experience are expected.

Qualifications

• High School Diploma required.
• Proficient in CRS or EPNY and Microsoft Word/Outlook/Excel.
• Experience in a fast-paced guest-facing environment preferred.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and inform Sales & Marketing.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions professionally.
• Prepare and balance cash and site stats for Contract Department.
• Data entry of tours and gifting into CRS/Epiphany and run reports.
• Prepare Timeshare Sales Contracts for Sales Department and Owners.
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Assist Supervisor to provide admin support to internal departments.

Skills

Customer service

Data entry

Education

High School Diploma

Tools

CRS/EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Essential Job Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• File and secure all documents per procedures.
• Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
• Performs other duties as needed.

Travel Requirements

No Travel required.

Minimum Requirements and Qualifications

• Education: High School Diploma
• Knowledge and Skills: Computer Skills Required—Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
• Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel

Job Experience

• One year of general office experience
• One year of customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity Level of decision making authority

Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Level of autonomy

Coordinator's daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.

Impact of incumbent's decisions on the organization

Coordinator's decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.

Supervisory Responsibility

None

Scope/Financial Responsibility

Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.