Business Operations Supervisor

Travel + Leisure Co.; New Orleans (LA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off (PTO)

Parental leave

Holidays

401k with employer match

Identity theft protection

Voluntary income protection

Wellness program

Employee Assistance Program

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. is seeking a Business Operations Supervisor to deliver quality support for Sales and Marketing processes and lead a team in providing outstanding service to guests and business partners. You will implement new processes, protect data, and ensure adherence to operational procedures across the team.

You will coordinate training, generate periodic reports, and identify trends to drive improvements while leveraging leadership and resources to resolve issues quickly.

Qualifications

• Proficient in Microsoft Suite.
• Availability to support business throughout weekends and holidays.
• Experience delivering outstanding customer service.
• Experience leading teams or influencing others preferred (not required).

Responsibilities

• Deliver exceptional and consistent customer service to our guests, business partners, and team.
• Implement new processes to improve customer service.
• Protect data when interacting with our guests to ensure they receive the best experience with us.
• Protect and audit company assets by consistently adhering to our policies and procedures.
• Ensure your team is up to date on all operational procedures that govern our business.
• Lead and/or coordinate the training of new hires and new business initiatives.
• Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends.
• Consistently leverage your resources to provide quick support to questions and elevate appropriately to leadership.
• Help guide your team members to build their personal brands and demonstrate how they can leverage their resources.

Skills

Microsoft Suite

Weekend support

Customer service

Team leadership

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

As a Business Operations Supervisor for Travel and Leisure Co., this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You will be responsible to:

• Deliver exceptional and consistent customer service to our guests, business partners, and team


• Implement new processes to improve customer service


• Protect data when interacting with our guests to ensure they receive the best experience with us


• Protect and audit company assets by consistently adhering to our policies and procedures


• Ensure your team is up to date on all operational procedures that govern our business


• Lead and/or coordinate the training of new hires and new business initiatives


• Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends


• Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and elevate appropriately to leadership


• Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources

You will partner with:

• Sales and Marketing teams


• Human Resources


• Resort Operations leadership

Requirements:

• Proficient in Microsoft Suite


• Availability to support business throughout weekends and holidays


• Experience delivering outstanding customer service


• Experience leading teams or influencing others preferred (not required)

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical


• Dental


• Vision


• Flexible spending accounts


• Life and accident coverage


• Disability


• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)


• Wish day paid time to volunteer at an approved organization of your choice


• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)


• Legal and identify theft plan


• Voluntary income protection benefits


• Wellness program (subject to provider availability)


• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.