Business Operations Specialist, Contractor Division

Creative People; Seattle (WA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Creative People is seeking a Business Operations Specialist to own the operational infrastructure behind our contractor business, including enterprise MSP programs, client requirements, compliance frameworks, and documentation.

You will standardize workflows, maintain a central source of truth, and drive automation and reporting to support scalable operations and improved billing structures.

Qualifications

• Experience managing enterprise MSP and VMS programs.
• Understanding of client requirements, compliance obligations, audits, and policy changes.
• Strong focus on process improvement and documentation.

Responsabilités

• Own operational oversight of enterprise, MSP, and VMS partnerships.
• Manage client requirements, compliance obligations, audits, reporting, and policy changes.
• Ensure onboarding, extensions, offboarding, and contractor management are operationally ready.
• Identify opportunities to optimize program performance and billing structures.
• Create and maintain centralized sources of truth for client requirements, policies, and processes.
• Standardize workflows, documentation, and training materials across the business.
• Identify opportunities for automation and process improvement.
• Partner with leadership to improve visibility, accountability, and scalability.
• Develop reporting and actionable insights to support strategic decisions.

Description du poste

As Creative People continues to scale its contractor business, enterprise partnerships and payroll operations, we need dedicated ownership of the systems, processes, and compliance requirements that support those programs.

The Business Operations Specialist will be responsible for the operational infrastructure behind our contractor business - including enterprise/MSP programs, client requirements, compliance frameworks, documentation and process improvement.

Key Responsibilities:

• Own operational oversight of enterprise, MSP, and VMS partnerships
• Manage client requirements, compliance obligations, audits, reporting, and policy changes
• Ensure operational readiness across onboarding, extensions, offboarding, and contractor management
• Identify opportunities to optimize program performance and billing structures

Operational Infrastructure

• Create and maintain a centralized source of truth for client requirements, policies, and operational processes
• Standardize workflows, documentation, and training materials across the business
• Identify opportunities for automation and process improvement
• Partner with leadership to improve visibility, accountability, and scalability
• Drive continuous improvement in data capture, system integration and reporting processes
• Own operational data across various platforms, ensuring accuracy, integrity, completeness and consistency
• Maintain a centralized, reliable source of truth for key operational information
• Develop reporting and actionable insights to support strategic decisions and improve business performance

Business Impact:

This role creates a dedicated owner for some of the most complex and business-critical functions within our contractor division. It allows recruiters to remain focused on recruiting and business development, enables contractor operations to focus on contractor support and administration, and gives leadership confidence that enterprise programs, payroll operations, and compliance requirements are being proactively managed.

As enterprise programs continue to evolve, that creates exposure to compliance gaps, missed billing optimization opportunities, inconsistent execution, and operational inefficiencies.