Business Operations Specialist

ADP, Inc.; Arlington (VA); Hybrid; USD 123,000 - 167,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

ADP, Inc. is seeking a Business Operations Specialist in Arlington, VA to analyze and improve organizational processes and support compliance across contracts and corporate activities.

The role emphasizes documented procedures, data-driven decisions, and accountability, with a focus on maintaining audit readiness and operational efficiency. Responsibilities include tracking compliance obligations, maintaining contract files, and coordinating with Contracts, Legal, Finance, and HR teams.

Qualifications

• Bachelor’s degree required in business, administration, operations, compliance, or related field.
• 3–5 years of experience in business analysis, operations, compliance support, contract administration, or regulated environment.
• Strong attention to detail and ability to manage recurring and/or simultaneous requirements.
• Excellent organizational and record-keeping skills.
• Proficiency with Microsoft Excel and document management systems.
• Ability to obtain a TS Security Clearance.

Responsibilities

• Analyze operational workflows to identify efficiency and cost-saving opportunities.
• Develop and maintain SOPs, policies, and operational documentation.
• Support standardized processes and enterprise-wide operating procedures.
• Conduct process mapping, root cause analysis, and impact assessments.
• Identify operational risks and propose sustainable solutions.
• Translate analytic findings into actionable recommendations for BI and decision-making.
• Ensure compliance activities are documented and audit-ready.

Skills

Analytical thinking

Attention to detail

Organizational skills

Prioritization

Education

Bachelor’s degree in Business Administration, Public Administration, Operations, Compliance, or a related field

Tools

Microsoft Excel

Document management systems

SAM.gov

UEI management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Operations Specialist

Arlington, VA, US

29 days ago Requisition ID: 1018

Salary: $145,000.00 Annually

Overview

The Business Operations Analyst is responsible for analyzing, improving, and supporting organizational processes, business operations, and strategic initiatives to enhance efficiency, effectiveness, and overall organizational performance for all affiliated business units. This position performs administrative and operational business functions, ensuring continuity of services, regulatory compliance, audit readiness, and operational effectiveness. Working in a dynamic environment, the Business Operations Analyst helps ensure organizational processes are disciplined, scalable, compliant, and aligned with strategic objectives, contractual obligations, and industry best practices. The Business Operations Analyst is also responsible for supporting contract and corporate compliance operations across the organization. This role, in part, focuses on the execution and maintenance of required registrations, records, trackers, and compliance artifacts necessary to support government contracting and other business activities. The Business Operations Analyst ensures that core compliance activities are performed consistently, documented accurately, and maintained in a state of continuous audit readiness. This position is well-suited for a detail-oriented professional who thrives in structured environments and plays a critical role in maintaining the organization’s operational credibility and eligibility to do business.

Core Responsibilities

1. Business Operations & Process Management

• Analyze operational workflows and business processes to identify opportunities for increased efficiency, standardization, cost savings, and improved service delivery.
• Develop document, maintain, and continuously improve business processes, standard operating procedures (SOPs), policies, and operational documentation.
• Support implementation of standardized business processes and enterprise-wide operating procedures.
• Conduct process mapping, workflow analysis, root cause analysis, and business impact assessments.
• Identify operational risks, process bottlenecks, and improvement opportunities while recommending sustainable solutions.
• Translate complex analytical findings into meaningful business insights and actionable recommendations that support business intelligence initiatives and enable data-driven operational decision-making.
• Apply disciplined operational practices to improve efficiency, consistency, scalability, and organizational effectiveness.

2. Contract & Corporate Compliance Execution

• Maintain corporate and contract-related compliance requirements, including registrations, certifications, and recurring filings (e.g., SAM.gov, UEI, representations and certifications).
• Track renewal cycles, submission deadlines, and validation requirements to ensure uninterrupted compliance.
• Support compliance activities related to subcontractor records and flow-down documentation, as assigned.
• Monitor compliance obligations across multiple legal entities and contract vehicles.

3. Contract Tracking & Knowledge Management

• Maintain document repositories, including centralized contract trackers, logs, and compliance matrices to ensure accurate visibility into:
  • Active contracts, task orders, subcontracts, and commercial service agreements
  • Key dates (periods of performance, option years, renewal milestones)
  • Required submissions and deliverables
• Organize and maintain contract files, modifications, correspondence, and supporting documentation in accordance with internal policies.
• Ensure records are complete, current, and retrievable for internal reviews, audits, or external inquiries.

4. Governance, Audit Readiness, & Documentation Support

• Support organizational governance by maintaining business controls, documentation standards, and operational accountability.
• Support internal and external audits by maintaining and/or assembling requested documentation and verifying data accuracy.
• Conduct periodic self-checks of compliance records to identify gaps or inconsistencies.
• Assist in maintaining compliance checklists, standard operating procedures (SOPs), and reference guides.
• Ensure documentation practices align with corporate policies and contractual requirements.

5. Cross-Functional Compliance Coordination

• Coordinate with Contracts, Legal, Finance, HR, and Program teams to collect required compliance information.
• Support onboarding and offboarding of contracts, subcontractors, and business entities from a compliance standpoint.
• Track and follow up on required inputs from internal stakeholders to ensure timely submissions.

6. Process Discipline & Continuous Improvement

• Execute established compliance workflows consistently and reliably.
• Document recurring compliance processes, timelines, and dependencies, while identifying opportunities to simplify where possible.
• Identify opportunities to improve compliance tracking, documentation practices, and record management.
• Support implementation of standardized templates, tools, and compliance dashboards.

7. Portfolio & Entity Support

• Support compliance activities across multiple contracts, programs, and corporate entities.
• Assist in tracking organizational changes (e.g., new entities, name changes, mergers) and related compliance impacts.
• Help ensure new work efforts are supported by appropriate compliance documentation and records.

Required Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Operations, Compliance, or a related field.
• 3-5 years of experience in business analysis, operations, compliance support, contract administration support, or a regulated business environment.
• Strong attention to detail and ability to manage recurring and/or simultaneous requirements.
• Excellent organizational and record-keeping skills.
• Strong analytical, organizational, and critical thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and document management systems.
• Ability to follow established procedures and meet recurring deadlines.
• Ability to obtain a TS Security Clearance.

Preferred Qualifications

• Knowledge of business operations, governance frameworks, organizational controls, and operational best practices.
• Understanding of business process management, process documentation, and continuous improvement methodologies.
• Experience supporting government contracting compliance activities.
• Familiarity with SAM.gov, UEI management, and basic government contractor eligibility requirements.
• Experience maintaining trackers, logs, and compliance calendars.
• Exposure to audit preparation or document requests.
• Interest in compliance systems, governance, and business process discipline.
• Business Acumen - Understands organizational objectives, operational drivers, and industry best practices.
• Analytical Thinking - Collects, evaluates, and interprets complex information to identify trends, solve problems, and support sound business activities.
• Compliance Discipline - Consistently executes required activities with precision.
• Attention to Detail - Maintains high data and documentation accuracy.
• Adaptability - Maintains flexibility and resilience while effectively managing changing priorities and evolving business needs.
• Initiative & Accountability - Demonstrates ownership, follows through on commitments, proactively identifies issues, and drives solutions with minimal supervision.
• Process Improvement - Continuously evaluates existing processes and identifies opportunities to simplify workflows, eliminate waste, and improve performance.
• Communication - Clearly communicates complex information including status, issues, and follow-up needs with all organizational levels.
• Judgment - Escalates risks and compliance concerns appropriately.
• Professional office environment with hybrid work flexibility.
• Occasional travel may be required to support customers, partners, or program activities.

*This position description should not be construed to imply that the requirements are the sole standards for the position. Incumbents are expected to perform all other duties as required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.