Business Operations Specialist

Element Fleet Management; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Specialist to enhance the customer experience in fleet management. This role involves supporting customer partners through various vehicle lifecycle processes, ensuring smooth operations and effective communication. The ideal candidate will possess strong project management skills, a customer-oriented mindset, and proficiency in Microsoft Office. Join a culture that values innovation and accountability while enjoying comprehensive health benefits and paid time off. If you're ready to make a difference in a dynamic environment, this opportunity is for you!

Benefits

Comprehensive health benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• Degree in Industrial Engineering or Administration preferred.
• Experience in customer support and fleet management activities.

Responsibilities

• Support customer partners with vehicle lifecycle processes.
• Coordinate telematics installation and service tracking.
• Manage billing questions and customer communication.

Skills

Customer Support

Communication Skills

Project Management

Resourcefulness

Negotiation Skills

Microsoft Office (Excel)

Education

Degree in Industrial Engineering

Degree in Administration

Tools

Microsoft Office

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The Operations Specialist will provide support and will be the first point of contact to all customer partners. This role will execute all the processes that can be requested during the lifecycle of the vehicle such as, violations, im-pounds, general doubts on the processes and Element services and support on invoicing questions and clarifications.

The specialist will support the operations manager on the on boarding of new customer partners and will also execute the redeployment process.

Principal Duties and Responsibilities

• Request Registration and Licensing services on demand (lost plates, in pounds, etc.)
• In charge of loading registration expire date in our systems and follow up on renewals and property tax payments.
• Support and coordinate telematics devices installation and service tracking.
• Support in the Operations Manager on the new customer partners on boarding.
• Solve questions around billing and follow up on their resolution.
• Constant communication with customer partners.
• He/she will be in charge of the redeployment process
• Attend Last Mile requests
• Customer coordination for vehicle inspection
• Follow up on repairs before surrendering the unit
• Close communication with the dealers
• Request and follow up on transport to destination and give the required documentation
• Request to the Sales Associate the legal documentation
• Request for new plates and registration
• Coordinate delivery to the new customer partners
• Support on design and implementation of Last Mile operational processes.
• Review operational process weekly results to make sure reporting is accurate.
• Work closely with the rest of the business to create Last Mile program awareness.
• Attend and solve all possible operational escalations from the customer.

Education and Experience

• Degree, preferable Industrial Engineering or Administration
• Experience in customer support
• Experience in fleet management related activities as maintenance services, follow up to requirements
• Desirable to have experience in project management and/or continuous improvement methodology
• Communication skills
• Advance english level

Knowledge and Competencies

• Project management participation
• Business process design and implementation
• Reporting for decision making
• Negotiation skills
• Flexible
• Motivated
• highly organized and possess the ability to manage multiple priorities.
• Work under pressure
• Microsoft Office skills (Excel, pivot tables, database analysis).
• Skills : Resourcefulness · Assures accountability · Action and customer oriented · Collaborative · Drive for results · Communication

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.