Business Operations Manager

C&W Services (S)

Redmond (WA)

On-site

USD 120,000 - 170,000

Full time

3 days ago

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Job summary

C&W Services in Redmond, WA seeks a Business Operations Manager to lead account operations, executive reporting, analytics, and governance. You will translate strategic priorities into scalable processes and drive monthly/quarterly reviews ensuring consistent service delivery across regional and global teams.

This role requires an exceptionally organized, analytical leader who leverages Microsoft 365 Copilot and AI to improve efficiency, align cross-functional programs, and deliver polished,

Qualifications

Experience leading cross-functional operations and governance in global settings.
Strong capability in executive reporting, KPI tracking, and storytelling.
Ability to translate strategy into scalable operating plans and programs.

Responsibilities

Own end-to-end development of MBRs, QBRs, and executive presentations.
Develop dashboards and scorecards translating data into insights.
Coordinate global initiatives across regions with clear ownership and timelines.
Establish governance, data quality, templates, and process standards.

Skills

Operational Excellence

Executive Reporting

Global Stakeholder Mgmt

Strategic Execution

Cross-functional Leadership

Data Governance

Project Management

AI & Automation

PowerPoint Design

Tools

PowerPoint

Power BI

Excel

Teams

SharePoint

Microsoft 365 Copilot

Job description

Business Operations Manager

Job Description Summary

The Business Operations Manager leads account business operations, executive reporting, performance analytics, and operational governance. Working closely with account leadership and functional stakeholders, this role translates strategic priorities into scalable processes, coordinated programs, and clear executive-level reporting that supports informed decision-making and consistent service delivery.

This position requires an exceptionally organized, analytical, and proactive leader who can manage complex, cross-functional deliverables; oversee reporting cycles such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs); strengthen operational and data governance; and leverage Microsoft 365, Copilot, AI, and automation to improve efficiency. The successful candidate demonstrates strong ownership, sound judgment, and the ability to operate effectively across regional and global teams.

Business Operations & Strategic Execution

Partner with client leadership to translate business strategy and leadership priorities into actionable operating plans, programs, governance, and scalable processes for global consistency.

Lead and coordinate strategic, cross-functional global initiatives, including scope, timelines, budgets, stakeholder responsibilities, risks, and implementation plans.

Establish effective operating rhythms, meeting structures, decision forums, and communication channels across leadership, functional teams, and business partners, and organize and lead internal business meetings, leadership reviews, planning sessions, and account events as needed.

Ensure corporate standards, account procedures, internal systems, and approved business practices are consistently applied.

Executive Reporting & Business Storytelling

Own the end-to-end development and coordination of MBRs, QBRs, executive presentations, and other strategic account reporting.

Develop polished, executive-level PowerPoint presentations that translate operational, financial, workforce, and performance data into concise insights and compelling business narratives.

Consolidate inputs across teams, functions, and geographic regions into accurate, cohesive account-level reporting.

Establish reporting calendars, milestones, content requirements, review cycles, and stakeholder accountability to ensure timely, high-quality deliverables.

Partner with leadership to communicate performance, accomplishments, risks, opportunities, decisions, and strategic priorities clearly.

Performance Analytics & Governance

Establish and maintain reporting and operational governance, including standardized templates, data definitions, validation, version control, document management, and quality assurance.

Analyze business performance, KPI, SLA, and budget information to identify trends, variances, risks, and opportunities for improvement.

Partner with functional leaders to resolve discrepancies and ensure data consistency across reporting platforms.

Develop and maintain dashboards, scorecards, trackers, and management tools that support leadership decision-making and business-plan execution.

Technology, AI & Continuous Improvement

Use Microsoft PowerPoint, Power BI, Excel, Teams, SharePoint, and Microsoft 365 Copilot at an advanced level to support analysis, reporting, collaboration, and workflow management.

Apply AI-enabled tools responsibly, using effective prompting techniques to improve content development, data analysis, information synthesis, and reporting efficiency.

Identify and implement opportunities to automate recurring reporting, streamline data collection, reduce manual work, and improve process reliability.

Establish effective digital collaboration, file management, and knowledge-sharing practices across the account.

Stakeholder, Team & Global Collaboration

Coordinate deliverables across regional and global teams, proactively engaging stakeholders to secure inputs, clarify responsibilities, resolve conflicts, and maintain accountability to account standards, leadership expectations, and deadlines.

Facilitate business reviews, document decisions and action items, and ensure timely follow-through on leadership commitments.

Build strong relationships with clients, business partners, functional leaders, and account teams while communicating with professionalism and discretion.

Operate independently in a fast-paced environment, balancing competing priorities and multiple executive-level deadlines.

Key Competencies