Business Operations Manager

HGA Support Services; Muskegon (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

HGA Support Services in Muskegon, MI seeks a Business Operations Manager to oversee daily operations across multiple departments, ensuring alignment with strategic goals and high-quality service delivery.

The role focuses on improving organizational efficiency, managing administrative functions, budgeting, procurement, and reporting while promoting compliance and workforce planning. Strong leadership and analytical skills are essential to drive initiatives and deliver measurable results.

Qualifications

• Associates or Bachelor's degree in Business Administration, Management, Accounting, Healthcare Administration, or a related field preferred.
• Minimum of 2 years of progressively responsible experience in business operations, administration, management, or related areas.
• Experience with budgeting, project management, and process improvement initiatives.
• Supervisory experience preferred.

Responsibilities

• Manage and coordinate day-to-day business operations across multiple departments.
• Develop, implement, and monitor operational policies, procedures, and workflows.
• Analyze business processes and recommend improvements to increase efficiency and reduce costs.
• Assist in budget preparation, expense monitoring, and financial reporting.
• Oversee vendor relationships, contracts, and procurement processes.
• Monitor KPIs and prepare operational reports for leadership.
• Support HR functions including onboarding, workforce planning, and employee engagement.
• Ensure compliance with organizational policies, regulatory requirements, and industry standards.
• Lead and manage organizational initiatives and process improvement efforts.
• Collaborate with department managers to resolve operational challenges and achieve strategic objectives.
• Identify opportunities, enhancements, and operational automation.

Skills

Leadership

Strategic planning

Operations management

Budgeting

Process improvement

Project management

Microsoft Office

Communication

Time management

Confidentiality

Education

Bachelor's degree in Business Administration or related field

Associates degree acceptable

Tools

Microsoft Office

Job description

The Business Operations Manager is responsible for overseeing daily business operations, improving organizational efficiency, managing administrative functions, and supporting strategic initiatives. This position ensures operational processes align with organizational goals while promoting productivity, compliance, and high-quality service delivery.

Essential Duties and Responsibilities

• Manage and coordinate day-to-day business operations across multiple departments.
• Develop, implement, and monitor operational policies, procedures, and workflows.
• Analyze business processes and recommend improvements to increase efficiency and reduce costs.
• Assist in budget preparation, expense monitoring, and financial reporting.
• Oversee vendor relationships, contracts, and procurement processes.
• Monitor key performance indicators (KPIs) and prepare operational reports for leadership.
• Support human resources functions including onboarding, workforce planning, and employee engagement initiatives.
• Ensure compliance with organizational policies, regulatory requirements, and industry standards.
• Lead and manage organizational initiatives and process improvement efforts.
• Collaborate with department managers to resolve operational challenges and achieve strategic objectives.
• Identify opportunities, enhancements, and operational automation.

Qualifications

• Associates or Bachelor's degree in Business Administration, Management, Accounting, Healthcare Administration, or a related field preferred.
• Minimum of 2 years of progressively responsible experience in business operations, administration, management, or related areas.
• Experience with budgeting, project management, and process improvement initiatives.
• Supervisory experience preferred.

Skills and Abilities

• Strong organizational and time management skills
• Excellent leadership and team-building abilities
• Advanced problem-solving and analytical skills
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to interpret financial and operational reports
• Strong verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines
• Demonstrated ability to maintain confidentiality and professional discretion