Business Operations Manager

Lutheran Metropolitan Ministry; Cleveland (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

Generous PTO

Respectable wages

Job summary

Lutheran Metropolitan Ministry (LMM) in Cleveland, OH, is seeking a Business Operations Manager to drive the financial viability and operational efficiency of its social enterprises—Metro45 Café, Catering and Food Truck—with expansion plans. You will supervise staff, optimize workflows, develop new customers, monitor budgets, and ensure health and safety standards while collaborating with multiple teams.

Ideal candidates bring a bachelor’s degree in a related field and 3–5 years of experience in

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Nonprofit Management, or related field.
• 3–5 years managing a nonprofit, social enterprise, or mission-driven business.
• Strong ability to balance operational performance with mission goals.

Responsibilities

• Oversee day-to-day operations for Metro45 Café, Catering and Food Truck and expanded enterprises.
• Coordinate invoices, billing, and reconciliation with Finance.
• Prepare and monitor budgets; analyze profit and loss against budget.
• Develop marketing plans with Communications; pursue new customers and contracts.
• Train and onboard staff; supervise projects, logistics, and health and safety compliance.
• Cultivate relationships and seek new business opportunities with partners.

Skills

Operations management

Staff supervision

Business development

Contract management

Education

Bachelor's degree in Business Administration, Marketing, Nonprofit Management, or related field

Job description

Company DescriptionA mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community.Position SummaryThe Business Operations Manager drives the financial viability and operational efficiency of LMM’s social enterprises – currently Metro45 Café, Catering and Food Truck with plans for expansion into new industries. The position manages the operations and daily administration of LMM’s social enterprise business including supervision of staff, business operations, optimization of workflows and developing new customers and projects to provide job training and employment opportunities for the traditionally underemployed.Some of the duties include:Oversee day-to-day business operations for Metro45 Café, Catering and Food Truck (and expanded enterprises) customer accounts, and monitor and track revenue and expensesCoordinate invoices, billing, and reconciliation for business activities in coordination with the Finance teamPrepare the business budget and monitor actual profit and loss against budgetTrack and analyze operational metrics and prepare business outcome reports and recommendations for future operationsCreate and implement marketing plans in consultation with Communications teamConsult and evaluate new job proposals; write up contracts and respond to advertised requests for proposalsResponsible for on-the-job training and onboarding of new social enterprise employeesSupervise staff, schedule projects and jobs, and manage logistics, daily performance, and compliance with health and safety standardsFacilitate regular scheduled staff meetingsEnsure quality control, customer service and satisfaction, and timely service delivery for contracted events and servicesCoordinate maintenance, equipment and supply inventory, and licensingCultivate existing relationships and identify new business opportunities for the social enterprisesCollaborate with Career Success Specialist and other workforce development staff partners to align business operations with participant training goals and employment outcomesSupport compliance and deliverables for contracts with public agencies, corporate and nonprofit partners, and other collaborators for vocational training and employment servicesAssist in tracking and reporting participant outcomes and contract performance metricsQualificationsOur ideal candidate is a mission-driven business professional with a bachelor’s degree in Business Administration, Marketing, Nonprofit Management, or a related field and 3 to 5 years of proven experience managing a nonprofit, social enterprise, or mission-driven business. The candidate will bring strong business acumen, experience developing external partnerships and sales contracts, and the ability to effectively balance operational performance with LMM’s workforce development mission. A valid Ohio Driver’s License and proof of insurance are required, along with the ability to successfully pass a PREA background check.LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO and respectable wages.Join our team! Go to: https://www.lutheranmetro.org/get-involved/careers/ to complete an online application and attach a cover letter (with salary requirements) and resume. Salary range for this position is $55,000 – $65,000.