Market Manager

Liberians In Columbus, Inc.; Columbus (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Liberians in Columbus, Inc. (LICI) invites applications for the Mid-Ohio Market Manager role overseeing the Eastland/Mid-Ohio Market operations.

You will supervise staff and coordinate volunteers to ensure high-quality service and access to wrap-around benefits for customers and families. Responsibilities include developing annual work plans, budgeting, ensuring compliance with charitable food distribution regulations, and collaborating with MOFC partners and leadership across Mid-Ohio Markets

Qualifications

• Five+ years of leadership experience in a community-based setting.
• Experience in charitable food distribution preferred.
• Experience training, supervising and retaining staff and volunteers.
• Proficient in Microsoft Office for records and reporting.
• Strong organizational and people skills; professional representation of LICl and MOFC.

Responsibilities

• Manage day-to-day operations of the Mid-Ohio Market to provide excellent customer service while adhering to regulations for charitable food distribution.
• Recruit, train and engage volunteers supporting daily tasks and special projects.
• Recruit, hire, train and manage Market team members to ensure consistent quality services.
• Develop annual work plans with clear goals aligned with strategic initiatives; conduct annual performance reviews.
• Identify innovative food distribution methods and program enhancements with Market Oversight Committee leadership.
• Coordinate wrap-around services with MOFC partners to help customers thrive.
• Collaborate with leadership from other Mid-Ohio Markets to ensure consistent service.
• Incorporate client feedback into day-to-day operations; work with Development/Marketing to reflect voices in stories and fundraising.
• Help prepare annual program budget and manage within it.
• Maintain safe, secure, healthy work environment by following safety policies.
• Manage MOFC assets used in Market operations.
• Participate in special projects as requested.

Skills

Leadership

Customer service

Communication

Data management

Education

Business/HR/Finance degree

Job description

REPORTS TO:Liberians in Columbus, Inc, (LICI) Executive Director

DIRECT REPORTS: 3 Market Specialists

SUMMARY:

This position manages the day-to-day operation of the EastlandMid-Ohio Market and is responsible for supervising Market staffmembers and coordinating volunteers to assure the program providesquality service for Mid-Ohio Market customers. This position is alsoresponsible for coordinating wrap-around services provided in thespace to help customers access other benefits and services that willhelp them and their families thrive. The Mid-Ohio Market Manager isultimately responsible for ensuring that the entire Market operationreflects Liberians in Columbus, Inc. (LICI) and Mid-Ohio Market/Mid-OhioFood Collective’s (MOFC) core values of empowerment, cultural pride,community and development.

PRIMARY DUTIES:

• Manage day-to-day operations of the Mid-Ohio Market to provideexcellent customer service while adhering to all regulations forcharitable food distribution programs.
• Recruit, train and engage volunteers who support daily operationaltasks and special project efforts in the Market.
• Recruit, hire, train and manage Market team members, to ensureconsistent quality services.
• Work with direct reports to develop annual work plans with cleargoals that align with LICI and MOCF strategic initiatives andconduct annual performance reviews based on those plans.
• Work with LICI Market Oversight Committee leadership and the toidentify innovative food distribution methods and/or programenhancements that support client-focused services.
• Work with MOFC partners to identify and host appropriatewrap-around services that can be offered to help MOFC’scustomers thrive.
• Collaborate with leadership from other Mid-Ohio Markets to developand ensure consistent best-in-class service throughout theMarket initiative.
• Bring the voice of people accessing services into the day-to-dayoperations of the Market. Work with Development and Marketingstaff to ensure these voices are accurately represented in MOFCmedia stories and fundraising solicitations.
• Help prepare annual program budget and manage program withinthat budget.
• Maintain safe, secure, and healthy work environment by followingsafety practices and policies.
• Manage and steward all MOFC assets utilized in the operationof the Market.
• Participate in special projects as requested.

MINIMUM QUALIFICATIONS:

Education: Degree in business, human resources,finance, human services, and/or equivalent certification.

Licenses/Designations: Must have valid OH licenseand reliable transportation. Food Safety Certification (providedby Mid-Ohio Food Collective). Equipment Operator Certification(provided by Mid-Ohio Food Collective).

Experience: Must have at least five years ofleadership experience working in a community-based settinginteracting directly with individuals, families and/or children ina customer service or education capacity. Experienceworking/volunteering in a charitable food distribution setting isdesired. Experience training, supervising and retaining both staffand volunteers is strongly preferred. Computer skills, includingMicrosoft Office, are necessary for maintaining pantry records andcompleting monthly/annual statistical reports.

Knowledge: Basic knowledge of Microsoft Officesoftware including Word, Excel, and Outlook is required.

Skills/Competencies: Strong organization,communication and people skills are required. Individuals mustunderstand the importance of collecting data related to pantryservices for evaluation and reporting purposes. Candidates mustrepresent LICI and Mid-Ohio Food Collective with professionalismwhen interacting with clients, volunteers, community membersand staff.

JOB CONDITIONS:

Working Conditions: This job requires working someevening and weekend hours. Must be able to: perform moderate toheavy physical labor (must be able to lift up to 50 lbs.). Dailywalking, bending, reaching, pushing and pulling. Must work in variousclimate temperatures (coolers, warehouse, etc.). The Manager will beexpected to work one Saturday per month and at least one day thatwill be considered a “long day” day of nine hours. Schedules, onceconfirmed will remine in effect for 180 days.

Probationary Period: New hires will be placed on a90-day probationary period.

ADA: The above statements cover what are generallybelieved to the principal and essential function of this job.Specific circumstances may allow or require some associates assignedto the job to perform a somewhat different combination of duties.