Business Operations Lead

Clearwater Analytics (CWAN); Boise (ID); On-site; USD 90,000 - 130,000; Full time

Job summary

Clearwater Analytics (CWAN) is seeking a Business Operations Lead to design, implement, track, and report on operations performance aligned with company goals. The role emphasizes leading process improvements, preparing strategic materials, and representing Operations in key forums.

You will collaborate with SLT/ELT, manage risk, and drive projects across departments. The ideal candidate will have 4+ years in consulting or business analysis with strong presentation skills and proficiency in data

Qualifications

• 4+ years experience in consulting/business analyst/project management role.
• Excellent communication skills, both verbal and written.
• Ability to collect and interpret data from various sources.

Responsibilities

• Manage the design, implementation, tracking and reporting for operations and business plans against goals.
• Develop metrics for process measurement and regular reporting, and lead initiatives to enhance management reporting.
• Identify areas for lean improvements and gain buy-in to implement changes.
• Communicate with internal stakeholders at all levels including SLT and ELT and represent Operations in key forums.
• Prepare presentations and management briefings for internal and external meetings including Board meetings.
• Execute special and ad-hoc projects to address strategic priorities.

Skills

Project management

Business analysis

Consulting

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Power BI

SQL

Job description

The Business Operations Lead is responsible for managing the design, implementation, tracking, and reporting of operations performance against company goals. The successful candidate will lead process improvements, communicate with internal stakeholders at all levels, including SLT and ELT, and represent Operations in key forums when required. This role also involves preparing presentations and reports for internal and external meetings, including Quarterly Business Reviews, Board meetings, and taking on strategic and ad-hoc projects as needed.ResponsibilitiesManage the design, implementation, tracking and reporting for operations and business plans against agreed company goals and objectives.Develop metrics that provide data for process measurement, understanding the underlying drivers, creating a regular cadence for reporting, and identifying and leading initiatives to enhance management reporting capabilities.Manage the implementation and oversight of effective risk management practices in line with the company’s risk management framework ensuring timely identification and remediation of key operational risksIdentify areas for process and lean improvements, and gain buy-in from management & stakeholders to implement these changesCommunicate with internal stakeholders at all levels inc. employees, SLT and ELT and represent Operations when required to in key forums.Prepare presentations, reports and other materials including management briefings and recommendations on key talking points, achievements, challenges and next steps as key input to existing internal and external meetings, Board meetings and other relevant forums.Take on and execute special and/or ad-hoc projects related to key strategic and operational priorities to help resolve issues and drive improvement as requiredRequirementsDegree in Business Administration or related field4+ years experience in consulting/business analyst/project management roleProven track record of effectively planning and assisting strategic and operational initiativesAdvanced presentation and Microsoft Suite capabilitiesAbility to collect and interpret data gathered from various sources. PBI, SQL skills desired but not requiredExcellent communication skills, both verbal and writtenAbility to work independently, strategically, efficiently, and collaboratively across departmentsStrong relationship-management skills to build trust and rapport with internal stakeholders, bring influence across all levels of the businessDesired Experience and SkillsUnderstanding of financial modeling and performance measurement