Business Operations Lead

clearwateranalytics; Boise (ID); On-site; USD 90,000 - 140,000; Full time

Job summary

Clearwater Analytics is seeking a Business Operations Lead in Boise, Idaho to design, implement, and track operations performance against company goals. You will develop metrics, report on drivers, and lead initiatives to improve management reporting capabilities while ensuring timely risk identification and remediation.

You will present to SLT/ELT and support strategic projects and quarterly business reviews.

Qualifications

• Four or more years of experience in consulting, business analysis, or project management.
• Proven ability to plan and support strategic and operational initiatives.
• Strong presentation skills and advanced MS Office capabilities.
• Ability to collect and interpret data from multiple sources.

Responsibilities

• Design, implement, track, and report operations performance against goals.
• Develop metrics and regular reporting cadence to reveal drivers and improvements.
• Oversee risk management practices per the company framework and remediate risks.
• Identify and lead lean process improvements with stakeholder buy-in.
• Communicate with SLT/ELT and represent Operations in key forums.
• Prepare materials for Quarterly Business Reviews, Board meetings, and ad-hoc projects.

Education

Bachelor's degree in Business Administration or related field

Tools

Power BI

SQL

Job description

The Business Operations Lead is responsible for managing the design, implementation, tracking, and reporting of operations performance against company goals. The successful candidate will lead process improvements, communicate with internal stakeholders at all levels, including SLT and ELT, and represent Operations in key forums when required. This role also involves preparing presentations and reports for internal and external meetings, including Quarterly Business Reviews, Board meetings, and taking on strategic and ad-hoc projects as needed.

Responsibilities

• Manage the design, implementation, tracking and reporting for operations and business plans against agreed company goals and objectives.
• Develop metrics that provide data for process measurement, understanding the underlying drivers, creating a regular cadence for reporting, and identifying and leading initiatives to enhance management reporting capabilities.
• Manage the implementation and oversight of effective risk management practices in line with the company's risk management framework ensuring timely identification and remediation of key operational risks
• Identify areas for process and lean improvements, and gain buy-in from management & stakeholders to implement these changes
• Communicate with internal stakeholders at all levels inc. employees, SLT and ELT and represent Operations when required to in key forums.
• Prepare presentations, reports and other materials including management briefings and recommendations on key talking points, achievements, challenges and next steps as key input to existing internal and external meetings, Board meetings and other relevant forums.
• Take on and execute special and/or ad-hoc projects related to key strategic and operational priorities to help resolve issues and drive improvement as required

Requirements

• Degree in Business Administration or related field
• 4+ years experience in consulting/business analyst/project management role
• Proven track record of effectively planning and assisting strategic and operational initiatives
• Advanced presentation and Microsoft Suite capabilitiesAbility to collect and interpret data gathered from various sources. PBI, SQL skills desired but not required
• Excellent communication skills, both verbal and written
• Ability to work independently, strategically, efficiently, and collaboratively across departments
• Strong relationship-management skills to build trust and rapport with internal stakeholders, bring influence across all levels of the business

Desired Experience and Skills

• Understanding of financial modeling and performance measurement