Senior Business Process Analyst

Balance Staffing Company; Irvine (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Balance Staffing Company seeks a Senior Business Process Analyst to advocate change and ensure alignment with company strategy through KPI/SLA evaluations and executive collaboration across cross-functional teams.

You will lead cost analyses, govern budgets, publish performance reports, and support major initiatives with insights and documentation.

Qualifications

• Bachelor's degree in Business Administration, Business Analytics, BISS, CS, Finance or equivalent.
• 8+ years of proven experience in business analysis or related roles.
• Strong proficiency in MS Suite; PowerBI and Excel are used for analysis and reporting.
• Experience presenting to executives and collaborating with IT/service leaders.

Responsibilities

• Consult subdivision leaders to implement action plans including resource and budget planning.
• Collaborate with IT Managers to prepare business-case justifications and cost-benefit analyses.
• Oversee OpEx and CapEx budgets to mitigate debt risks.
• Report and publish KPIs, SLAs, and OKRs at regular intervals.
• Manage and facilitate high-profile projects to timely completion.
• Prepare executive summaries and weekly performance reports for decision-making.
• Develop and maintain organizational docs such as SOPs, memos, and process flows.
• Ideate and support large initiatives like leadership workshops and tech seminars.
• Provide insights on portfolio adjustments based on business needs and trends.

Skills

Executive communication

Project management

Stakeholder engagement

Education

Bachelor's degree in Business/IT related field

Tools

PowerBI

Excel

MS Office Suite

Job description

We are looking for a highly motivated Senior Business Process Analyst who will be an advocate for change in our organization. The Senior Business Process Analyst will play a crucial role in ensuring that we stay aligned to the company short- and long-term strategy through the evaluations of SLAs/ KPIs. The Senior Business Process Analyst will be responsible for proactively collaborating with executives from cross-functional teams.

Role and Responsibilities:

• Consult subdivision leaders to implement business action plans: resource planning, program planning, and budgeting of operational support for business demands.
• Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.
• Oversee company OpEx and CapEx budgets, including expenditures, renewals, services, leases, etc. to mitigate organization/technology debt risks.
• Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.
• Manage and facilitate high profile projects to ensure a timely and smooth completion.
• Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.
• Develop and maintain organizational documentation such as White Paper, process flows, SOPs, memos, etc.
• Ideate and support large initiatives: leadership workshops, tech seminars, hackathons, etc.
• Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends to identify of expansion opportunities.
• Handle complex issues requiring in-depth evaluation of multiple factors.

Skills and Experience:

• Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance or equivalent combination of education and experience in the field.
• 8+ years of proven experience in business analysis or related roles supporting business optimization initiatives.
• Strong proficiency in MS Suite; PowerBI, Excel, and/or other comparable systems.
• Strong written/verbal business communication skills with experience presenting to executives.
• Experience working in an IT environment is a plus.