Business Operations / Knowledge Work Specialist (US Remote)

AuraOne, Inc.; United States; Remote; USD 69,000 - 110,000; Full time

Job summary

AuraOne, Inc. is seeking a Business Operations / Knowledge Work Specialist for US Remote work. This contract role focuses on reviewing AI outputs, evaluating workflow alignment with policies, and identifying risks to improve model training.

You will apply structured rubrics to rate tone, escalation, and stakeholder fit, while documenting the precise next steps for the modeling team. Independent contractor with flexible hours is supported.

Qualifications

• Direct working experience in business operations / knowledge work specialist operations on real teams.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.

Responsibilities

• Review AI outputs against current business operations / knowledge work workflows, playbooks and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Business Operations / Knowledge Work

Job description

Business Operations / Knowledge Work Specialist (US Remote) is a remote review track for evaluating AI outputs across business operations / knowledge work specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Business Operations / Knowledge Work specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current business operations / knowledge work specialist operations workflows, playbooks, and firm policy for Business Operations / Knowledge Work Specialist (US Remote) assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in business operations / knowledge work specialist operations on real teams for Business Operations / Knowledge Work Specialist (US Remote) work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model’s response to a real business operations / knowledge work specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Business Operations / Knowledge Work specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

$50–$80 / hr

Direct working experience in business operations / knowledge work specialist operations on real teams for Business Operations / Knowledge Work Specialist (US Remote) work. Comfort applying multi-page rubrics consistently across long batches. Clear written reasoning that names the policy or workflow being applied. Strong attention to detail and the ability to flag when a prompt itself is the problem. Reliable async availability for at least 10 hours per week.