Operations & Service Delivery Expert

AuraOne, Inc.; United States; Remote; USD 34,000 - 69,000; Part time

Job summary

AuraOne, Inc. is hiring a remote Operations & Service Delivery Expert to evaluate AI outputs within operations workflows. You will review, grade, and document next steps to guide the modeling team in improving tasks and policy adherence.

The role focuses on applying multi-page rubrics, ensuring accuracy, and maintaining high-quality reviewer scores while supporting asynchronous collaboration for a national US scope.

Qualifications

• Direct working experience in operations service delivery specialist operations on real teams for Operations & Service Delivery Expert work.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and ability to flag when a prompt is the problem.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current operations service delivery workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputes against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Operations Service Delivery specialist

Job description

Operations & Service Delivery Expert is a remote review track for evaluating AI outputs across operations service delivery specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Operations Service Delivery specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current operations service delivery specialist operations workflows, playbooks, and firm policy for Operations & Service Delivery Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in operations service delivery specialist operations on real teams for Operations & Service Delivery Expert work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real operations service delivery specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Operations Service Delivery specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.

Direct working experience in operations service delivery specialist operations on real teams for Operations & Service Delivery Expert work. Comfort applying multi-page rubrics consistently across long batches. Clear written reasoning that names the policy or workflow being applied. Strong attention to detail and the ability to flag when a prompt itself is the problem. Reliable async availability for at least 10 hours per week.