Business Operations Expert

EVB; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

EVB is seeking an experienced operations professional to design multi-step, gradable benchmark tasks drawn from real operations work. The role focuses on creating tasks with objective criteria that enable consistent evaluation by reviewers and require judgment over simple lookup.

You will assemble reference materials, spreadsheets, and process documents to support each task. The ideal candidate will have 5+ years in operations, reporting, and process design, strong Excel skills, and excellent

Qualifikationen

• 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management.
• Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, or training assessments.
• Strong Excel capability and comfort reasoning across multiple documents at once.
• Strong English, written and spoken — B2 minimum, C1 preferred.
• AI or LLM evaluation experience is a plus, but not required.

Aufgaben

• Design multi-step tasks drawn from real operations work — reporting, process design, workflow management — with realistic reference files and clear instructions.
• Define objective grading criteria so two qualified reviewers would reach the same verdict on the same output.
• Build tasks that require judgment rather than lookup: ones where the right answer depends on reading the materials correctly.
• Create or source the supporting materials each task needs: spreadsheets, system exports, process documentation, operational reports.
• Flag tasks that turn out to be ambiguous or ungradable instead of submitting them anyway.
• Deliver approved tasks on schedule and at the required quality level.

Kenntnisse

Excel

English language

Operations reporting

Process design

AI/LLM evaluation

Tools

SOP development

Jobbeschreibung

• Location:Fully remote — no geographic restrictions. Strong English required (B2 minimum, C1 preferred)
• Next step:Complete the role-specific AI interview — it’s how your expertise gets in front of the client
• Your tasks:Design realistic, multi-step business operations tasks with objective criteria for grading the output

Overview:

Engaging experienced operations practitioners to design the tasks that measure what AI systems can actually do. Your domain knowledge is what matters here — no prior AI experience required.

The work is to turn real operational workflows into benchmark tasks: realistic, difficult, and gradable against objective criteria. If you’ve written an SOP, built a QA checklist, or trained a team against a standard, that’s the instinct this needs.

Scope of Work

• Design multi-step tasks drawn from real operations work — reporting, process design, workflow management — with realistic reference files and clear instructions.
• Define objective grading criteria so two qualified reviewers would reach the same verdict on the same output.
• Build tasks that require judgment rather than lookup: ones where the right answer depends on reading the materials correctly.
• Create or source the supporting materials each task needs: spreadsheets, system exports, process documentation, operational reports.
• Flag tasks that turn out to be ambiguous or ungradable instead of submitting them anyway.
• Deliver approved tasks on schedule and at the required quality level.

Preferred Qualifications

• 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management — direct ownership of the work, not supervisory-only or adjacent exposure.
• Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, or training assessments.
• Strong Excel capability and comfort reasoning across multiple documents at once.
• Strong English, written and spoken — B2 minimum, C1 preferred.
• AI or LLM evaluation experience is a plus, but not required.

Additional Information

A very attractive and competitive package is offered.