Business Operations Expert

Confidential; United States; Remote; USD 74,000 - 124,000; Full time

Job summary

Zekai is seeking a Business Operations Expert for a fully remote, contract-based engagement. You will design multi-step operations tasks with objective grading criteria to measure AI system performance, drawing on real-world workflows and documentation.

The role emphasizes hands-on operations experience, strong Excel skills, and clear, objective assessments. Open to applicants worldwide; strong English (B2/C1) required and pay is up to $90/hour equivalent.

Qualifications

• 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management.
• Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, or training assessments.
• Strong Excel capability and comfort reasoning across multiple documents at once.
• Strong English, written and spoken — B2 minimum, C1 preferred.
• AI or LLM evaluation experience is a plus, but not required.

Responsibilities

• Design multi-step tasks drawn from real operations work with realistic reference files and clear instructions.
• Define objective grading criteria so reviewers would reach the same verdict.
• Build tasks that require judgment and source materials beyond lookup.
• Create or source supporting materials: spreadsheets, system exports, process docs.
• Flag ambiguous or ungradable tasks and deliver on schedule.
• Deliver approved tasks on schedule and at required quality level.

Skills

Operations experience

English proficiency

Task design & evaluation

Attention to detail

Spreadsheet reasoning

Tools

Excel

Job description

Role Title: Business Operations Expert

Role Type: Contractor

Location: Remote, global

Opportunity Snapshot

Pay: Up to $90/hour equivalent

Time per task: ~10 hours per task

Location: Fully remote — no geographic restrictions. Strong English required (B2 minimum, C1 preferred)

Your tasks: Design realistic, multi-step business operations tasks with objective criteria for grading the output

our partner is engaging experienced operations practitioners to design the tasks that measure what AI systems can actually do. Your domain knowledge is what matters here — no prior AI experience required.

The work is to turn real operational workflows into benchmark tasks: realistic, difficult, and gradable against objective criteria. If you’ve written an SOP, built a QA checklist, or trained a team against a standard, that’s the instinct this needs.

Scope of Work

• Design multi-step tasks drawn from real operations work — reporting, process design, workflow management — with realistic reference files and clear instructions.
• Define objective grading criteria so two qualified reviewers would reach the same verdict on the same output.
• Build tasks that require judgment rather than lookup: ones where the right answer depends on reading the materials correctly.
• Create or source the supporting materials each task needs: spreadsheets, system exports, process documentation, operational reports.
• Flag tasks that turn out to be ambiguous or ungradable instead of submitting them anyway.
• Deliver approved tasks on schedule and at the required quality level.

Preferred Qualifications

• 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management — direct ownership of the work, not supervisory-only or adjacent exposure.
• Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, or training assessments.
• Strong Excel capability and comfort reasoning across multiple documents at once.
• Strong English, written and spoken — B2 minimum, C1 preferred.
• AI or LLM evaluation experience is a plus, but not required.

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.