Business Operations Coordinator

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

The Milk Shake Factory is seeking a Business Operations Coordinator to drive the seamless flow of ingredients, forecasts, and information that powers our operations. You’ll coordinate with manufacturers, distributors, and franchisees to ensure timely delivery and strong partnerships across the network.

Responsibilities include forecasting, problem-solving inventory issues, and driving cost-efficiency across the supply chain, while supporting continuous improvement efforts and cross-functional

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Advanced Excel proficiency and daily use of IT systems.
• 2+ years in supply chain, franchise, or F&B environments, multi-unit experience preferred.

Responsibilities

• Plan and execute inventory-related supply chain strategy to ensure fast, efficient milkshake delivery.
• Serve as liaison between Manufacturers, Distributors & Franchisees to uphold the 3 C’s: Communication, Coordination, Collaboration.
• Own relationships with manufacturers and distributors to develop processes and maintain fluid communication.
• Create and maintain forecasts across the supply chain to meet store location needs.

Skills

Analytical thinking

Problem solving

Written & verbal communication

Excel

Continuous improvement

Supply chain experience

Tools

IT systems

Job description

Your Role:

As a member of the MilkShake Factory Business Operations team, as the Business Operations Coordinator, you'll be the driving force behind the seamless flow of ingredients, communication, forecasts, and the related information that powers our business operations.

Your responsibilities will include:

• Planning and executing ourInventoryrelated Supply Chain Strategy , ensuring that our milkshakes reach every corner of the globe with speed and efficiency.
• Execute the three C’s of supply chain for MSF: Communication, Coordination, and Collaboration.
• Serving as the primary liaison from the MSF franchisor team between three groups: Manufacturers, Distributors & Franchisees; fostering strong relationships and ensuring our 3 C’s of Supply Chain are always at the forefront.
• Owning the relationships with our manufactures & distributors; collaborating to develop processes, maintaining management, and keeping communication fluid to foster strong partnerships and drive mutual success.
• Creating and maintaining forecasts across our supply chain network, communicating demand and optimizinginventorylevels to meet individual store location needs.
• Using your problem-solving skills to quickly resolveinventoryissues and complete root cause analyses. Developing corrective action plans and executing to mitigate future operational challenges, ensuring a smooth flow of operations.
• Managing and tracking all material activities throughout the supply chain continuum, frominventoryplanning to delivery at the store location, you will lead to ensure that our supply chain runs like a well-spun milkshake.
• Assisting in the design of new processes, routines, and approaches to continually improve ourinventoryoperations & drive efficiencies.
• Assisting in cost savings initiatives by evaluating prices and ensuring optimization across our supply network, helping us to maximize value and efficiency.

Your Skills:

To succeed in this role, you'll need a diverse skill set, including:

• Superior analytical, critical thinking, and problem-solving skills.
• Strong mathematical, organizational and operational acumen.
• Exceptional writing & communication skills.
• Must have be a strong excel user & be comfortable with utilizing it along with other IT systems on a daily basis.
• A proactive and innovative mindset, with a passion for continuous improvement and driving results.
• 2+ years of experience in supply chain, franchise, or F&B environments, ideally supporting multi-unit operations.

If you're ready to take on an exciting challenge and be part of a team that's shaping the future of MilkShake Factory, we want to hear from you!