Business Operations Coordinator

Milkshake Factory; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Job summary

MilkShake Factory is seeking a Business Operations Coordinator to drive the seamless flow of ingredients, information, and forecasts that power our global operations.

You will plan and execute inventory strategies, own relationships with manufacturers and distributors, and build forecasts across the supply chain to meet store needs. Excellent communication and proactive problem-solving are essential assets in a fast-paced, multi-unit setting.

Qualifications

• Strong analytical, critical thinking, and problem-solving abilities.
• Strong mathematical, organizational, and operational acumen.
• Excellent writing and communication abilities.
• Proficient in Excel and comfortable with IT systems daily.
• Proactive mindset focused on continuous improvement and results.
• 2+ years of supply chain, franchise, or F&B experience, ideally multi-unit operations.

Responsibilities

• Plan and execute inventory-related supply chain strategies.
• Coordinate communication across manufacturers, distributors, and franchisees.
• Own relationships with manufacturers and distributors; develop processes.
• Create and maintain forecasts across the supply chain network.
• Identify root causes of inventory issues and implement corrective actions.
• Track materials from planning to store delivery.
• Design new processes to improve inventory operations and drive efficiencies.
• Identify cost-saving opportunities across the supply network.
• Ensure 3 Cs: communication, coordination, and collaboration are prioritized.

Skills

Analytical skills

Critical thinking

Problem solving

Writing skills

Proactive mindset

Continuous improvement

Supply chain experience

Tools

Excel

Job description

Your Role:

As a member of the MilkShake Factory Business Operations team, as the Business Operations Coordinator, you'll be the driving force behind the seamless flow of ingredients, communication, forecasts, and the related information that powers our business operations.

Your responsibilities will include:

• Planning and executing ourInventoryrelated Supply Chain Strategy , ensuring that our milkshakes reach every corner of the globe with speed and efficiency.
• Execute the three C’s of supply chain for MSF: Communication, Coordination, and Collaboration.
• Serving as the primary liaison from the MSF franchisor team between three groups: Manufacturers, Distributors & Franchisees; fostering strong relationships and ensuring our 3 C’s of Supply Chain are always at the forefront.
• Owning the relationships with our manufactures & distributors; collaborating to develop processes, maintaining management, and keeping communication fluid to foster strong partnerships and drive mutual success.
• Creating and maintaining forecasts across our supply chain network, communicating demand and optimizinginventorylevels to meet individual store location needs.
• Using your problem-solving skills to quickly resolveinventoryissues and complete root cause analyses. Developing corrective action plans and executing to mitigate future operational challenges, ensuring a smooth flow of operations.
• Managing and tracking all material activities throughout the supply chain continuum, frominventoryplanning to delivery at the store location, you will lead to ensure that our supply chain runs like a well-spun milkshake.
• Assisting in the design of new processes, routines, and approaches to continually improve ourinventoryoperations & drive efficiencies.
• Assisting in cost savings initiatives by evaluating prices and ensuring optimization across our supply network, helping us to maximize value and efficiency.

Your Skills:

To succeed in this role, you'll need a diverse skill set, including:

• Superior analytical, critical thinking, and problem-solving skills.
• Strong mathematical, organizational and operational acumen.
• Exceptional writing & communication skills.
• Must have be a strong excel user & be comfortable with utilizing it along with other IT systems on a daily basis.
• A proactive and innovative mindset, with a passion for continuous improvement and driving results.
• 2+ years of experience in supply chain, franchise, or F&B environments, ideally supporting multi-unit operations.

If you're ready to take on an exciting challenge and be part of a team that's shaping the future of MilkShake Factory, we want to hear from you!