Business Operations Associate

Nen Creative; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

PTO

Company holidays

Remote-friendly environment

Job summary

Nen Creative seeks a Business Operations Associate to help run and improve the systems behind a fast-growing creative studio. You will work with Finance & Ops Lead and leadership across recruiting, people operations, finance administration, and internal systems, owning day-to-day workflows and identifying opportunities to scale processes.

This hands-on role is ideal for early-career candidates who are highly organized, resourceful, and eager to take ownership.

Qualifications

• 0 to 2 years of work experience; startup, high-growth, or builder experience is a strong plus.
• You thrive in a high-performance environment with an exceptionally high bar for quality and execution.
• You take ownership of outcomes from start to finish and consistently follow through.
• You are exceptionally organized, disciplined, and detail-oriented.
• You communicate clearly and professionally, both written and verbally.
• You are proactive and comfortable figuring things out without having every step defined.

Responsibilities

• Own recruiting operations, including maintaining hiring plans, coordinating with recruiters, scheduling interviews, tracking candidates, collecting feedback, and keeping searches moving.
• Manage employee onboarding and offboarding, including documentation, account setup, software access, equipment coordination, and internal workflows.
• Administer internal tools and systems including Google Workspace, Slack, Figma, GitHub, Asana, and other platforms.
• Own client invoicing operations, including preparing invoices, tracking receivables, following up on outstanding payments, and escalating issues when needed.
• Coordinate vendor onboarding, payment requests, insurance documentation, contracts, DocuSign workflows, and other business operations.
• Build and maintain SOPs, trackers, dashboards, and internal documentation.
• Help execute company-wide initiatives and process improvements.
• Identify opportunities to automate repetitive work and make our internal systems more efficient.
• Jump into new operational problems as they come up and help figure out how to solve them.

Skills

Recruiting ops

Onboarding/offboarding

Internal tools

Invoicing operations

Vendor onboarding

SOPs & dashboards

Process improvement

Automation awareness

Problem solving

Tools

Google Workspace

Slack

Figma

GitHub

Asana

Monday.com

ATS

Invoicing platforms

Job description

Location

Must be based in the United States.

About Nen Creative

Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands and stories that fuel their growth.

Since 2022, we've partnered with some of the world's top founders and institutions, including Amazon, Andreessen Horowitz, Cursor, Mercor, Listen Labs, Tech Week, Cartesia, and many more.

We're growing quickly and looking for ambitious people who want to help build the company alongside us.

About the Opportunity

We're looking for a Business Operations Associate to help run and improve the systems behind a fast-growing creative studio.

You'll work closely with our Finance & Ops Lead and company leadership across recruiting, people operations, finance administration, and internal systems. You'll own important day-to-day workflows while also helping us figure out how to make them better as we scale.

This is a hands-on role for someone early in their career who is highly organized, resourceful, and excited to take ownership. You'll get exposure to many parts of the business and have the opportunity to build processes, automate workflows, and take on increasingly complex problems over time.

What You'll Do

• Own recruiting operations, including maintaining hiring plans, coordinating with recruiters, scheduling interviews, tracking candidates, collecting feedback, and keeping searches moving

• Manage employee onboarding and offboarding, including documentation, account setup, software access, equipment coordination, and internal workflows

• Administer internal tools and systems including Google Workspace, Slack, Figma, GitHub, Asana, and other platforms

• Own client invoicing operations, including preparing invoices, tracking receivables, following up on outstanding payments, and escalating issues when needed

• Coordinate vendor onboarding, payment requests, insurance documentation, contracts, DocuSign workflows, and other business operations

• Build and maintain SOPs, trackers, dashboards, and internal documentation

• Help execute company-wide initiatives and process improvements

• Identify opportunities to automate repetitive work and make our internal systems more efficient

• Jump into new operational problems as they come up and help figure out how to solve them

What We're Looking For

• 0 to 2 years of work experience; startup, high-growth, or builder experience is a strong plus

• You thrive in a high-performance environment with an exceptionally high bar for quality and execution

• You take ownership of outcomes from start to finish and consistently follow through

• You are exceptionally organized, disciplined, and detail-oriented

• You communicate clearly and professionally, both written and verbally

• You are proactive and comfortable figuring things out without having every step defined

• You move quickly, prioritize well, and bring a strong sense of urgency to getting things done

Bonus Points

• Experience at a startup, creative agency, studio, or other fast-growing company

• Familiarity with tools like Google Workspace, Slack, Monday, Asana, an ATS, or accounting/invoicing platforms

• Experience building automations or using AI tools to improve workflows

Why Join Us

• Work directly with company leadership and get exposure to how a fast-growing creative business operates

• Help build the systems and processes the company will use as it scales

• Work alongside a team creating brands, products, and stories for some of the most ambitious companies in tech

• Grow into broader ownership across business operations as the company expands

• Remote-friendly, flexible, and entrepreneurial environment

• Healthcare coverage, PTO, and company holidays