Business Operations Analyst, Data Science & Innovation - Brand Consulting

Global Sports Jobs Limited; New York (NY); Hybrid; USD 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Telemedicine

Paid vacation

Paid holidays

Paid sick time

Parental leave

Educational assistance

Zusammenfassung

Creative Artists Agency (CAA) is seeking a Business Operations Analyst, Data Science & Innovation to support the Brand Consulting team and operate across AI applications and day-to-day operations. The role blends hands-on workflow support with operational governance, analytics, and vendor administration in a hybrid New York setting.

Ideal candidates hold a bachelor’s in Marketing/Business, 2–3 years of analyst or product-support experience, and familiarity with AI tools and MS Office.

Qualifikationen

• Bachelor's degree in Marketing, Business, Communications or a similar discipline.
• 2-3 years of relevant experience in an analyst, coordinator or product-support role.
• Working knowledge of AI tools with a product-management mindset, comfortable gathering requirements, prioritising intake and coordinating across stakeholders.
• Strong organisational skills, able to hold several threads at once without letting any slip.
• Proficiency in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
• Exceptional attention to detail and ability to manage multiple deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Team-oriented and comfortable working cross-functionally.

Aufgaben

• Test, document and maintain agentic workflows and tooling on approved enterprise AI platforms, partnering with cross-functional teams to engineer, standardise and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organisation.
• Track and analyse live workflow metrics to identify performance drift, technical issues or usage decline, proactively mitigating risks to safeguard end-user experience.
• Coordinate with Insights & Analytics, Strategy and other functional teams to support the rollout and integration of AI applications across the business unit.
• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role-based access tiers and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross-functional stakeholder communication and meeting enablement to optimise team capacity.

Jobbeschreibung

About the Role

The Business Operations Analyst, Data Science & Innovation supports the CAA Brand Consulting team, splitting time between hands-on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. The role helps test, document and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration and other operational support that lets senior team members focus on higher-level decisions. The ideal candidate is organised, detail-oriented and has a working knowledge of AI tools, and is comfortable moving between hands-on workflow support and day-to-day business operations.

Key Responsibilities

• Test, document and maintain agentic workflows and tooling on approved enterprise AI platforms, partnering with cross-functional teams to engineer, standardise and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organisation.
• Track and analyse live workflow metrics to identify performance drift, technical issues or usage decline, proactively mitigating risks to safeguard end-user experience.
• Coordinate with Insights & Analytics, Strategy and other functional teams to support the rollout and integration of AI applications across the business unit.
• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role-based access tiers and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross-functional stakeholder communication and meeting enablement to optimise team capacity.

Required Experience & Qualifications

• Bachelor's degree in Marketing, Business, Communications or a similar discipline.
• 2-3 years of relevant experience in an analyst, coordinator or product-support role.
• Working knowledge of AI tools with a product-management mindset, comfortable gathering requirements, prioritising intake and coordinating across stakeholders.
• Strong organisational skills, able to hold several threads at once without letting any slip.
• Proficiency in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
• Exceptional attention to detail and ability to manage multiple deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Team-oriented and comfortable working cross-functionally.

Preferred Skills

• Agency experience, ideally within sports and entertainment.
• MBA or other advanced degree in operations or a related field.
• Familiarity with tracking and maintaining budgets and financial concepts.
• Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor or similar.

Workplace

• Hybrid role based in the New York office.
• Requires a minimum of three days per week on-site.
• The Brand Consulting department offers a flexible work schedule.

Salary

• Eligible for a discretionary bonus.
• Salary may vary based on factors including relevant experience, time in the role, business sector and geographic location, among other criteria.

Benefits & Perks

• Company pays 80%-100% of the cost of medical insurance.
• Basic Life and AD&D insurance.
• Telemedicine.
• Employee assistance and mental health counselling in person, virtually or through text.
• Paid vacation and holidays.
• Paid sick time.
• Paid parental leave and other paid leaves of absence.
• NICU leave.
• Bereavement resources.
• Adoption benefits.
• Educational assistance.
• Mental health resources.

About the Company

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing and philanthropy.