Business Operations Analyst, Data Science & Innovation - Brand Consulting

Creative Artists Agency; New York (NY); Hybrid; USD 74,000 - 88,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision Insurance

401K Plan

Paid Vacation / Holidays

Paid Sick Time

Telemedicine

Educational Assistance

Commuter Benefits

Job summary

Creative Artists Agency in New York, NY is seeking a Business Operations Analyst, Data Science & Innovation to support AI workflows and the operations team. You will help test, document, and maintain agentic workflows and tooling while tracking usage and budgeting across the function.

The role requires a Bachelor’s in Marketing/Business/Communications and 2–3 years in an analyst or product-support role, with a product-management mindset and strong communication skills.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or similar discipline.
• 2-3 years of relevant analyst or coordinator experience.
• Experience with AI tools and product-management mindset.
• Strong organizational skills and ability to manage multiple deadlines.
• Excellent verbal and written communication; team-oriented.

Responsibilities

• Test, document, and maintain AI workflows and tooling.
• Scale the AI component library and standardize patterns.
• Integrate proprietary AI systems across teams.
• Track workflow metrics and mitigate performance risks.
• Coordinate AI rollout with Insights, Strategy and others.
• Manage usage/spend dashboards and monthly Finance reporting.
• Oversee vendor portal provisioning and access controls.
• Handle intake for new workflow requests and backlog.

Skills

AI tools knowledge

Cross-functional teamwork

Strong communication

Attention to detail

Education

Bachelor's degree in Marketing, Business, Communications, or similar

Tools

Microsoft Office

Job description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Department CAA Brand Consulting is a strategy-led, full-service marketing agency with expertise in Cultural and Consumer Insights, Data and Analytics, Talent/Influencer and Property Partnership Advisory, Experiential, Social Impact, Creative Services, and Content and Digital Strategy. These integrated capabilities come together to offer solutions from planning through execution, and we pull in a collective perspective of expertise with each client brief to ensure we are tapping into diverse thinking and building strategies reflective of the marketplace and culture we work within.

The Role

The Business Operations Analyst, Data Science & Innovation supports the CAA Brand Consulting team, splitting time between hands‑on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. This role helps test, document, and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration, and other operational support that lets senior team members focus on higher‑level decisions.

Essential Functions

AI Workflow & Tools Support

• Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms; partner with cross‑functional teams to engineer, standardize, and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organization.
• Track and analyze live workflow metrics to identify performance drift, technical issues, or usage decline, proactively mitigating risks to safeguard end‑user experience.
• Coordinate with Insights & Analytics, Strategy, and other functional teams to support the rollout and integration of AI applications across the business unit.

Operations & Reporting

• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role‑based access tiers, and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory, and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross‑functional stakeholder communication, and meeting enablement to optimize team capacity.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or similar discipline.
• 2-3 years of relevant experience as an analyst, coordinator, or product‑support role.
• Working knowledge of AI tools, with a product‑management mindset; comfortable gathering requirements, prioritizing intake, and coordinating across stakeholders.
• Strong organizational skills; able to hold several threads at once without letting any slip.
• Proficient in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
• Exceptional attention to detail and ability to manage multiple deadlines in a fast‑paced environment.
• Strong verbal and written communication skills.
• Team‑oriented and comfortable working cross‑functionally.

Preferred Skills

• Agency experience, ideally within sports & entertainment.
• MBA or other advanced degree in operations or a related field, a plus.
• Familiarity with tracking and maintaining budgets and financial concepts.
• Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor, or similar.

Location

This role will be hybrid, located in our New York office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on‑site.

Compensation

The annual base salary range for this position is as follows:
New York, NY: $74,000 - $88,000
This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon factors including, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria.

Benefits

• Medical Insurance
• Basic Life and AD&D Insurance
• Telemedicine
• Employee assistance and mental health counseling in person, virtually, or through text
• Paid Vacation / Holidays
• Paid Sick Time
• Paid Parental Leave and Other Paid Leaves of Absence
• NICU leave
• Bereavement resources
• Adoption Benefits
• Educational Assistance
• Mental Health Resources
• Employee Assistance Plan
• Employees may also elect to participate in voluntary benefits
• Dental, Vision Insurance
• 401K Plan
• Flexible Spending Accounts (Health Care and Dependent Care)
• Health Savings Account
• Voluntary Life and AD&D Insurance
• Employee Perks
• Commuter Benefits

Equal Employment Opportunity

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law. The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address. The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

About CAA

Creative Artists Agency (CAA), is the world’s leading full service entertainment, media, and sports agency. We represent many of the most successful professionals working in television, film, music, theatre, video games, sports, and digital content. We also provide a range of strategic and marketing consulting services to corporate clients.