Business Operations Analyst

09I Federal Reserve Bank of Minneapolis; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

401K match and pension

Paid time off and holidays

Subsidized public transportation

Educational assistance

On-site fitness facility

Professional development programs

Job summary

Federal Reserve Bank of Minneapolis is seeking an Operations Analyst to support the Savings Bond Examination team. You will drive process efficiencies, deliver data-driven insights, and assist in core operations with subject matter expertise.

The role requires 5+ years of related experience, strong Microsoft Office skills, and the ability to interface with customers while maintaining high productivity and quality standards.

Qualifications

• Bachelor's degree in business, accounting or related field or equivalent experience.
• Minimum 5 years related experience is required.
• Proficiency with Microsoft Office applications is required.
• Ability to interface with customers and resolve issues while meeting service levels.
• Adaptability to changing technologies and responsibilities in a dynamic environment.
• Strong data entry and multi-application navigation skills.

Responsibilities

• Provide SME input to Savings Bond Examination operations and peers.
• Develop and propose opportunities to improve process performance.
• Identify customer trends to drive efficiencies.
• Coordinate or participate in system testing and feedback.
• Design data collection, analysis, and reporting for operations.
• Participate in special projects and initiatives as assigned.
• Monitor workload with supervisors and allocate resources to meet service commitments.
• Support resolution of system or technical issues.
• Respond to routine customer requests via multiple channels using various tools.
• Comply with information security and Treasury guidelines and procedures.
• Maintain customer relations through effective communication.
• Assist teammates with guidelines interpretation and procedure changes.
• Maintain advanced business knowledge and adapt to technology changes.
• Act as escalation point and provide training to others.
• Occasionally assist other units or cover shifts as needed.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Data analysis

Communication

Attention to detail

Time management

Problem solving

Education

Bachelor's degree in business/accounting/related field

Tools

Microsoft Office

Job description

Company Federal Reserve Bank of Minneapolis The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking a dynamic Operations Analyst who will support our Savings Bond Examination team. In this role, you will have a unique opportunity to propose and implement process efficiencies, drive innovation efforts, enhance the customer experience, and support the core operation through subject matter expertise. We are looking for someone who can make data driven decisions, manage multiple priorities, and influence others.

Responsibilities

• Responsible for playing a key role in the operations by offering up your Savings Bond Examination subject matter expertise to your peers and leaders
• Develops and recommends opportunities to improve process performance
• Identify customer trends and opportunities to drive efficiencies
• Coordinate or participate in system/software testing including research and feedback
• Designs, develops, and conducts data collection, analysis, problem resolution and reporting for operations to various stakeholders.
• Participates in key initiatives and special projects as assigned.
• Partners with supervisors to monitor workload, coordinates resources, and assigns work to meet service commitments
• Provides support to assess, report, and resolve system or technical issues
• Applies critical thinking by independently responding to and resolving routine technical customer requests received via multiple channels while using a variety of applications, tools, databases, and other resources
• Complies fully with all applicable information security and Treasury guidelines and procedures
• Communicates with Treasury Retail Securities customers in a manner that will maintain good customer relations and provide excellent customer service.
• Assists other team members to interpret guidelines and regulations and recommends changes to procedures
• Maintains advanced business expertise and the ability to adapt to changing technology, processes, procedures, and controls
• Acts as a point of escalation, provides training and fosters teamwork for others.
• May assist with other business units’ responsibilities or provides coverage that requires individuals to work specified times to accommodate business needs
• Performs other duties as assigned

Qualifications

• Bachelor's degree in business, accounting or related field, or equivalent combination of education and experience.
• Minimum 5 years related experience is required.
• Proficiency using Microsoft Office applications is required.
• Ability to interface with customers and resolve issues, follow and explain operating policies and procedures and achieve service levels while meeting high productivity and quality standards.
• Ability to adjust quickly to changing technologies and responsibilities in a dynamic, fast paced environment.
• Proficient computer skills including, but not limited to data entry and ability to navigate within multiple applications concurrently.
• Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
• Strong skills in some or all of the following areas: problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal and written communications including active listening, and, time management.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

Additional Information

*This position requires regular on-site attendance

*The full salary range is $60,200-$75,302-$90,400. The expected starting salary range is $67,000-$77,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training and conferences
• And more…

*The Minneapolis Fed is committed to fostering an environment where all employees are respected and valued. We provide equal employment opportunity to all persons and we work together to pursue an economy that works for all of us.

Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Operations Family Group Work Shift First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

• Our reputation precedes us
• There will always be room for personal growth
• Our people are first
• You’ll find the right balance
• Your responsibilities will be meaningful
• We hope that you will be our future colleague.