Customer Support Representative-Case Examination

Federal Reserve Bank of New York; Minneapolis (MN); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Healthcare options

401(k) match / pension

Paid time off

Job summary

Federal Reserve Bank of Minneapolis is seeking a Customer Support Representative to review forms and evidence, ensure accuracy, and process Treasury-related transactions. You will interact with customers by phone or written communications, maintain digital records, and apply policy-driven procedures to resolve inquiries.

The role requires strong customer service skills, attention to detail, and the ability to navigate multiple software applications.

Qualifications

• Associate degree or equivalent combination of education and/or work experience preferred.
• 1 year or more experience in customer service, operations, or related area.

Responsibilities

• Review/examine forms, legal evidence, and information to ensure accuracy and completion of processes and transaction details.
• Maintain accurate digital customer records.
• Interact with customers via telephone or written communication.
• Provide instruction, support, and inquiry resolution while adhering to policies and procedures.

Skills

Customer service

Problem solving

Attention to detail

Verbal communication

Written communication

Time management

Education

Associate degree or equivalent

Tools

Microsoft Office

Data entry

Multiple applications

Email systems

Job description

Customer Support Representative-Case Examination# Federal Reserve System Careers## Customer Support Representative-Case ExaminationApply: Minneapolis, MN: Full time: Posted 6 Days Ago: R-0000032516## **Company**Federal Reserve Bank of MinneapolisAre you looking for a position that allows you to grow professionally in a service-oriented processing environment? The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. Our operations area serves the general public, examines evidence, verifies entitlement while working with a variety of computer applications. • No nights • No weekends**Responsibilities:*** Review/examine/interpret forms, legal evidence, savings bonds, and other information to ensure accuracy and completion of processes and transaction details for compliance with Treasury regulations and internal procedures.* Aim to exceed established metrics for accuracy, timeliness, and completeness.* Establish and maintain accurate digital customer records. Utilize multiple software applications to retrieve and relay relevant customer information. Interact with customers via telephone or in writing.* Apply critical thinking to provide superior customer service to external and internal customers by independently providing instruction, support, and inquiry resolution.* Ensure strict adherence and compliance to all regulations, guidelines, and controls.* Interpret and apply policies and procedures related to products and services supported by the Treasury department.* Maintain business expertise and the ability to adapt to changing technology, processes, procedures, and controls.* Assists in the identification of day-to-day customer trends and other business needs to help improve operational efficiencies and drive process innovations.* Assists with peer training and mentoring.* Completes ad-hoc work assignments and/or participates in projects as needed or assigned.* Provide support to other staff as appropriate or needed.**Qualifications:*** Associate’s degree, or equivalent combination of education and/or work experience preferred.* Minimum 1 year experience in customer service, operations and/or related area, or equivalent post-secondary education and/or experience.* Proficient computer skills including, but not limited to data entry, and ability to navigate within multiple applications concurrently. Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.* Strong skills in some or all the following areas: customer service, problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal, and written communications including active listening, and time management.* Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency.**Additional Information:**\\**Salary range is $45,600-$57,033-$68,400.* *The expected starting salary range is $50,000-$57,000.* *Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity*.**Our total rewards program offers benefits that are the best fit for you at every stage of your career:*** Comprehensive healthcare options (Medical, Dental, and Vision)* 401(k) match, and a fully-funded pension plan* Paid time off and holidays* Generously subsidized public transportation* Annual educational assistance* On-site fitness facility* Professional development programs, training, and conferences* And more...\\*T*he Minneapolis Fed is committed to fostering an environment where all employees are respected and valued. We provide equal employment opportunity to all persons and we work together to pursue an economy that works for all of us.* ## ## ## **Full Time / Part Time**Full time## ## ## **Regular / Temporary**Regular## ## ## **Job Exempt (Yes / No)**No## ## ## **Job Category**Customer Experience Family Group## ## ## **Work Shift**First (United States of America)