Business Officer

Cambridgeshire County Council; United States; Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Wellbeing package

Additional annual leave

Flexible holidays

Pension contributions

Development opportunities

Volunteer hours

Peer support groups

Recognition awards

Car lease

Job summary

Cambridgeshire County Council is seeking a full-time Business Officer to join the Adults Business Support Service and the Prevention & Early Intervention team. The role involves handling calls, directing enquiries, data integrity, document processing, and supporting meetings.

The successful candidate will be organised, detail-oriented, and capable of working independently or as part of a team. Proficiency in Microsoft Office and a willingness to learn new systems are valued attributes.

Qualifications

• Strong written and verbal communication.
• Ability to manage multiple tasks and priorities.
• Experience handling sensitive information and GDPR awareness.

Responsibilities

• Responding to telephone calls and correspondence from service users, families, carers, and health/social care professionals.
• Understanding enquiries and directing them to the right person or team.
• Updating records and handling sensitive information accurately and securely across our systems.
• Preparing and processing documents, including correspondence sent through our internal systems.
• Arranging and supporting meetings, including taking minutes where required.
• Processing requisitions in line with Council procedures.
• Working with colleagues to improve administrative processes and provide support across the service.

Skills

Communication skills

Organisational skills

Teamwork

Tools

Outlook

Word

Excel

Job description

We are looking for a full-time Business Officer to join our Adults Business Support Service and work within our Prevention & Early Intervention team., As Business Officer you will have the opportunity to make a real impact, with key duties that include:

• Responding to telephone calls and correspondence from people who use our services, their families and carers, and health and social care professionals.
• Understanding enquiries and directing them to the right person or team.
• Updating records and handling sensitive information accurately and securely across our systems.
• Preparing and processing documents, including correspondence sent through our internal systems.
• Arranging and supporting meetings, including taking minutes where required.
• Processing requisitions in line with Council procedures.
• Working with colleagues to improve administrative processes and provide support across the service.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

You will be organised, approachable and able to manage competing tasks in a busy service. You will communicate clearly, accurately and sensitively, pay close attention to detail, and work well both independently and as part of a team.

You will be confident using Microsoft Office, particularly Outlook, Word and Excel, and willing to learn new systems. Experience of GDPR and handling confidential information and providing administrative or customer service support would be valuable.

Working Arrangements

We support flexible and hybrid working. Once you have completed your initial training, there may be opportunities to work from home, alongside working from a Council office. Your office base will be confirmed on appointment and may be in Cambridge, March or Huntingdon. You may also need to attend other Council offices across the County to support colleagues. We offer training and support to help you settle into the role and continue developing your skills.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes