Service Desk Officer

Huntingdonshire District Council; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

flexitime

Job summary

Huntingdonshire District Council is seeking a highly motivated IT service desk professional to support staff with a range of IT issues across the 3C Shared Councils. The role emphasizes customer care, strong communication, and a proactive attitude in a hybrid work model.

The successful applicant will join a team serving 3C ICT with responsibilities across incidents, access control, and corporate systems, and will work from multiple council sites with occasional travel and a DBS check required.

Qualifications

• IT literate with well-developed verbal and written communication skills.
• Essential customer care skills with a positive attitude.
• Willingness to adjust working hours to support the business.

Responsibilities

• Analysing and resolving IT incidents with varying complexity.
• Maintain system performance across the IT estate.
• Assist with access control configuration for 2000+ users.
• Provide support for 50+ Corporate systems.

Skills

IT literacy

Verbal communication

Written communication

Customer care

Shift flexibility

Education

General education

Tools

Access control systems

Job description

We are seeking a highly motivated and detail-oriented individual to join our IT service desk.

This is a great introductory role to working in IT, within a support environment helping staff with a variety of IT issues and questions across the 3C Shared Councils.

You must possess a good standard of general education and it is essential that you are IT literate with well-developed verbal and written communication skills. You should also have excellent customer care skills with a positive attitude and the flexibility to adjust your working hours to support the needs of the business.

Should you be confident, organised and have an interest in IT and computers (whether professionally or recreationally) we want to hear from you.

• Analysing and resolving IT incidents with a varying degree of complexity
• To maintain system performance across the authority's IT estate
• Assist with access control configuration for 2000+ users across the partnership
• To provide support for in excess of 50+ Corporate systems.

This role is full-time and will see the applicant work predominantly at one of three office locations across the 3C district Council main sites in Huntingdon, Cambridge City and South Cambourne. There will be a requirement to travel to the other sites on occasion.

The successful applicant should be prepared to work a variety of shift patterns, including 07:00 - 15:00, 08:00 - 16:00, 09:00 - 17:00, and 10:00 - 18:00. The specific shift assigned will depend on the current team setup, but we will strive to accommodate individual preferences while ensuring that the overall logistical needs of the team and business requirements are met.

In line with the Council's flexible working policy, there may be opportunities for individuals to work remotely on a case-by-case basis.

A DBS check will be required for this role.

An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.

The closing date is 9am 30 September 2026 and interviews will be held the week commencing 7 October.

However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying!

We recognise that some candidates may choose to use AI tools to support their application. While we welcome the use of technology to help present your experience and achievements, we ask that the content of your application remains an accurate reflection of your own skills, knowledge and experience. In particular, we encourage candidates to demonstrate how they meet the criteria for the role by providing specific examples from their own experience. This helps us to better assess your suitability for the position.

For many of our roles, our hybrid work model enables employees to work remotely while allowing for in-office collaboration opportunities across the district, with an expectation of being in the office at least two days a week. However, please note that some positions may require a more consistent presence in the office due to the nature of the work.

Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at .

Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.

Working for the council

3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The shared service was established in April 2016 to provide a more efficient way of delivering ICT services across the three partner councils and has now matured into a reliable and efficient operation.

Our team of 80+ staff provide a range of services from digital development and integration, to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, we manage and deliver all the IT systems and services needed by our partners and customers.

We are a modern ...

Our vision is to help our Council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility. This approach also helps them realise the combined economies of scale of working in a local government partnership.

Ultimately our work improves outcomes for local residents and businesses giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.

We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.

As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through . While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged.

Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow.

As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.

Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community.

• and we offer a range of benefits, including flexitime, to encourage a work-life balance.