Business Office Supervisor

Paycom - ATS; Lenexa (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO accruals

Paid holidays

Medical, dental, and vision insurance

401(k) with company match

Life insurance & LTD

Job summary

Center for Advanced Orthopedics in Lenexa seeks an experienced Business Office Supervisor to lead the day-to-day operations of the business office, covering scheduling, pre-registration, patient check-in, and billing follow-up. The role requires Epic front-end expertise and a proactive approach to ensure accurate, compliant financial workflows.

You will supervise staff, support HR initiatives, and collaborate with clinical leadership to maintain efficient patient flow and accurate revenue cycle

Qualifications

• 3+ years in healthcare business office or revenue cycle operations.
• 1+ year of supervisory or lead experience.
• Hands-on Epic experience, including front-end registration and scheduling.
• Strong knowledge of commercial insurance, Medicare, Medicaid, and workers' compensation.

Responsibilities

• Supervise, train, and support business office staff.
• Oversee scheduling, pre-registration, insurance verification, and prior authorization.
• Monitor point-of-service collections and cash posting with goals.
• Audit registrations and scanned documents for accuracy and completeness.
• Ensure HIPAA, CMS ASC, No Surprises Act, and accreditation compliance.
• Collaborate with clinical leadership to optimize patient flow and case readiness.

Skills

Communication

Problem-solving

Organizational skills

Leadership

Education

High school diploma

Associate or bachelor's degree in healthcare administration or related field

Tools

Epic Systems

Job description

Join the KCOA Team at Our New Ambulatory Surgery Center – Center for Advanced Orthopedics in Lenexa!Kanas City Orthopedic Alliance is excited to announce the opening of our new Ambulatory Surgery Center – Center for Advanced Orthopedics located in Lenexa. We are seeking talented, dedicated professionals to join us as we build a team committed to excellence.This new facility represents an exciting opportunity to be part of something from the ground up. Team members will play a key role in shaping the culture, delivering exceptional service, and helping us provide outstanding care and support to our patients and community.Why Join Us?Be part of a brand-new, state-of-the-art facilityCollaborate with an experienced and supportive teamHelp establish processes and best practices from day oneOpportunities for professional growth and career advancementCompetitive compensation and benefitsWe are seeking individuals who:Demonstrate professionalism and integrityThrive in a collaborative environmentAre committed to exceptional patient and customer experiencesBring enthusiasm, adaptability, and a positive attitudeWe are seeking an experienced Business Office Supervisor to lead the day-to-day operations of the business office, from scheduling and pre-registration through patient check-in, point-of-service collections, and billing follow-up. This role supervises and supports business office staff, serves as the center's go-to resource for Epic front-end and revenue cycle workflows, and makes sure the office runs accurately, efficiently, and in compliance with regulatory and payer requirements. The Supervisor also works hands-on, covering the front desk and other business office functions whenever needed.ResponsibilitiesStaff LeadershipSupervise, train, and support business office staff.Participate in hiring, onboarding, and orientation of new business office employees, including Epic training on center workflows.Create staff schedules, approve time off, manage timekeeping, and make sure the front desk is covered from first patient arrival through end-of-day close.Conduct performance evaluations, provide coaching and feedback, and address performance or conduct issues in partnership with the Director and HR.Hold regular team huddles or meetings to communicate updates, schedule changes, payer changes, and process improvements.Front-End Revenue CycleOversee scheduling, pre-registration, insurance eligibility verification, and prior authorization so that cases are cleared financially before the day of surgery.Make sure patient cost estimates, and Good Faith Estimates for self-pay or uninsured patients, are prepared and communicated accurately and on time.Oversee workers' compensation and auto/liability cases, including claim numbers, adjuster contacts, and authorizations.Monitor point-of-service collections, set and track collection goals, and coach staff to have clear, compassionate financial conversations with patients.Oversee daily cash reconciliation, deposits, and payment posting, and enforce cash handling and internal control procedures.Epic Systems and WorkflowsServe as the business office's Epic super user.Work with Epic analysts, IT, or the center's Epic support team to troubleshoot issues, request build changes, and test and roll out upgrades.Maintain up-to-date workflow guides and tip sheets for business office staff.Reporting, Compliance, and QualityTrack and report key business office metrics.Audit registration and scanned medical record documents for accuracy and completeness, including signed consents and required patient disclosures.Make sure business office practices comply with HIPAA, CMS ASC Conditions for Coverage, the No Surprises Act, and accreditation standards (e.g., AAAHC or Joint Commission).Participate in quality improvement projects, survey readiness, and center committees.Work closely with clinical leadership, surgeons' offices, and the OR schedule to resolve issues that affect patient flow and case readiness.Experience/EducationExperienceRequiredThree or more years of experience in healthcare business office or revenue cycle operations, including registration, insurance verification, and collections.One or more years of supervisory or lead experience.Hands-on experience with Epic, including front-end registration and scheduling workflows.Strong knowledge of commercial insurance, Medicare, Medicaid, workers' compensation, and auto/liability coverage.Working knowledge of HIPAA and healthcare billing compliance.Excellent communication, problem-solving, and organizational skills, with the ability to lead a team through a busy surgical day.PreferredExperience in an ambulatory surgery center or orthopedic practice.Epic super user experienceKnowledge of CPT and HCPCS coding for orthopedic procedures and ASC payment methodology.Bilingual in English and SpanishEducationHigh school diploma or equivalent; required.Associate or bachelor's degree in healthcare administration, business, or a related field, preferred.Physical RequirementsThis role requires sitting or standing for extended periods, frequent computer and phone use, and occasionally lifting up to [20] pounds. Candidates must be able to communicate clearly in person and by phone and to work in a healthcare setting with potential exposure to illness, using appropriate precautions.We provide a robust benefits package, including:Rich PTO Accruals6 company paid holidaysFull benefits package including medical, dental and vision401(k) with a company matchEmployer paid life insurance and long term disability