Business Office Supervisor

Kansas City Orthopedic Alliance; Lenexa (KS); On-site; USD 52,000 - 78,000; Full time

Job summary

Kansas City Orthopedic Alliance is seeking an experienced Business Office Supervisor to lead the day-to-day operations of the center's business office in Lenexa, KS. The supervisor will manage scheduling, pre-registration, billing follow-up, and Epic front-end workflows, while ensuring accuracy, efficiency, and regulatory compliance.

You will oversee front-end revenue cycle activities, cash handling, and staff performance, hands-on at times at the front desk, and collaborate with HR and the

Responsibilities

• Supervise, train, and support business office staff.
• Participate in hiring, onboarding, and orientation of new business office employees, including Epic training on center workflows.
• Create staff schedules, approve time off, manage timekeeping, and ensure front desk coverage from first patient arrival through end-of-day close.
• Conduct performance evaluations, provide coaching and feedback, and address performance or conduct issues in partnership with the Director and HR.
• Hold regular team huddles or meetings to communicate updates, schedule changes, payer changes, and process improvements.
• Oversee scheduling, pre-registration, insurance eligibility verification, and prior authorization so that cases are cleared financially before the day of surgery.
• Make sure patient cost estimates, and Good Faith Estimates for self-pay or uninsured patients, are prepared and communicated accurately and on time.
• Oversee workers' compensation and auto/liability cases, including claim numbers, adjuster contacts, and authorizations.
• Monitor point-of-service collections, set and track collection goals, and coach staff to have clear, compassionate financial conversations with patients.
• Oversee daily cash reconciliation, deposits, and payment posting, and enforce cash handling and internal control procedures.
• Serve as the business office's Epic super user.
• Work with Epic analysts, IT, or the center's Epic support team to troubleshoot issues, request build changes, and test and roll out upgrades.
• Maintain up-to-date workflow guides and tip sheets for business office staff.
• Track and report key business office metrics.
• Audit registration and scanned medical record documents for accuracy and completeness, including signed consents and required patient disclosures.
• Make sure business office practices comply with HIPAA, CMS ASC Conditions for Coverage, the No Surprises Act, and accreditation standards (e.g., AAAHC or Joint Commission).
• Participate in quality improvement projects, survey readiness, and center committees.
• Work closely with clinical leadership, surgeons' offices, and the OR schedule to resolve issues that affect patient flow and case readiness.

Job description

Join the KCOA Team at Our New Ambulatory Surgery Center – Center for Advanced Orthopedics in Lenexa!

Kanas City Orthopedic Alliance is excited to announce the opening of our new Ambulatory Surgery Center – Center for Advanced Orthopedics located in Lenexa. We are seeking talented, dedicated professionals to join us as we build a team committed to excellence.

This new facility represents an exciting opportunity to be part of something from the ground up. Team members will play a key role in shaping the culture, delivering exceptional service, and helping us provide outstanding care and support to our patients and community.

Why Join Us?

• Be part of a brand-new, state-of-the-art facility
• Collaborate with an experienced and supportive team
• Help establish processes and best practices from day one
• Opportunities for professional growth and career advancement
• Competitive compensation and benefits

We Are Seeking Individuals Who

• Demonstrate professionalism and integrity
• Thrive in a collaborative environment
• Are committed to exceptional patient and customer experiences
• Bring enthusiasm, adaptability, and a positive attitude

We are seeking an experienced Business Office Supervisor

to lead the day-to-day operations of the business office, from scheduling and pre-registration through patient check-in, point-of-service collections, and billing follow-up. This role supervises and supports business office staff, serves as the center's go-to resource for Epic front-end and revenue cycle workflows, and makes sure the office runs accurately, efficiently, and in compliance with regulatory and payer requirements. The Supervisor also works hands-on, covering the front desk and other business office functions whenever needed.

Responsibilities

Staff Leadership

• Supervise, train, and support business office staff.
• Participate in hiring, onboarding, and orientation of new business office employees, including Epic training on center workflows.
• Create staff schedules, approve time off, manage timekeeping, and make sure the front desk is covered from first patient arrival through end-of-day close.
• Conduct performance evaluations, provide coaching and feedback, and address performance or conduct issues in partnership with the Director and HR.
• Hold regular team huddles or meetings to communicate updates, schedule changes, payer changes, and process improvements.

Front-End Revenue Cycle

• Oversee scheduling, pre-registration, insurance eligibility verification, and prior authorization so that cases are cleared financially before the day of surgery.
• Make sure patient cost estimates, and Good Faith Estimates for self-pay or uninsured patients, are prepared and communicated accurately and on time.
• Oversee workers' compensation and auto/liability cases, including claim numbers, adjuster contacts, and authorizations.
• Monitor point-of-service collections, set and track collection goals, and coach staff to have clear, compassionate financial conversations with patients.
• Oversee daily cash reconciliation, deposits, and payment posting, and enforce cash handling and internal control procedures.

Epic Systems and Workflows

• Serve as the business office's Epic super user.
• Work with Epic analysts, IT, or the center's Epic support team to troubleshoot issues, request build changes, and test and roll out upgrades.
• Maintain up-to-date workflow guides and tip sheets for business office staff.

Reporting, Compliance, and Quality

• Track and report key business office metrics.
• Audit registration and scanned medical record documents for accuracy and completeness, including signed consents and required patient disclosures.
• Make sure business office practices comply with HIPAA, CMS ASC Conditions for Coverage, the No Surprises Act, and accreditation standards (e.g., AAAHC or Joint Commission).
• Participate in quality improvement projects, survey readiness, and center committees.
• Work closely with clinical leadership, surgeons' offices, and the OR schedule to resolve issues that affect patient flow and case readiness.