Ambulatory Surgery Center Business Office Lead

Kansas City Orthopedic Alliance; Lenexa (KS); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Kansas City Orthopedic Alliance is seeking an experienced Business Office Supervisor to lead the day-to-day operations of the center's business office in Lenexa, KS. The supervisor will manage scheduling, pre-registration, billing follow-up, and Epic front-end workflows, while ensuring accuracy, efficiency, and regulatory compliance.

You will oversee front-end revenue cycle activities, cash handling, and staff performance, hands-on at times at the front desk, and collaborate with HR and the

Responsabilités

• Supervise, train, and support business office staff.
• Participate in hiring, onboarding, and orientation of new business office employees, including Epic training on center workflows.
• Create staff schedules, approve time off, manage timekeeping, and ensure front desk coverage from first patient arrival through end-of-day close.
• Conduct performance evaluations, provide coaching and feedback, and address performance or conduct issues in partnership with the Director and HR.
• Hold regular team huddles or meetings to communicate updates, schedule changes, payer changes, and process improvements.
• Oversee scheduling, pre-registration, insurance eligibility verification, and prior authorization so that cases are cleared financially before the day of surgery.
• Make sure patient cost estimates, and Good Faith Estimates for self-pay or uninsured patients, are prepared and communicated accurately and on time.
• Oversee workers' compensation and auto/liability cases, including claim numbers, adjuster contacts, and authorizations.
• Monitor point-of-service collections, set and track collection goals, and coach staff to have clear, compassionate financial conversations with patients.
• Oversee daily cash reconciliation, deposits, and payment posting, and enforce cash handling and internal control procedures.
• Serve as the business office's Epic super user.
• Work with Epic analysts, IT, or the center's Epic support team to troubleshoot issues, request build changes, and test and roll out upgrades.
• Maintain up-to-date workflow guides and tip sheets for business office staff.
• Track and report key business office metrics.
• Audit registration and scanned medical record documents for accuracy and completeness, including signed consents and required patient disclosures.
• Make sure business office practices comply with HIPAA, CMS ASC Conditions for Coverage, the No Surprises Act, and accreditation standards (e.g., AAAHC or Joint Commission).
• Participate in quality improvement projects, survey readiness, and center committees.
• Work closely with clinical leadership, surgeons' offices, and the OR schedule to resolve issues that affect patient flow and case readiness.

Description du poste

Kansas City Orthopedic Alliance is seeking an experienced Business Office Supervisor to lead the day-to-day operations of the center's business office in Lenexa, KS. The supervisor will manage scheduling, pre-registration, billing follow-up, and Epic front-end workflows, while ensuring accuracy, efficiency, and regulatory compliance.

You will oversee front-end revenue cycle activities, cash handling, and staff performance, hands-on at times at the front desk, and collaborate with HR and the