Business Office Manager - WCP

Wickliffe Country Place; Wickliffe, Northern (OH, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Insurance options (medical, dental, V

Paid time off

Retirement plan

Supportive leadership

Career growth opportunities

Job summary

Wickliffe Country Place is seeking an experienced Business Office Manager to oversee billing, accounts receivable, resident trust accounts, payroll support, and financial recordkeeping. The BOM will ensure accurate Medicaid/Medicare processing and maintain exemplary office operations.

The ideal candidate will have long-term care billing experience, proficiency with accounting software and Excel, and a commitment to confidentiality and high-quality resident service.

Qualifications

• Experience as BOM, bookkeeper, or billing in long-term care preferred.
• Knowledge of Medicaid/Medicare and long-term care billing systems.
• Proficiency with accounting software and Excel.
• High school diploma; associate degree in accounting or business preferred.

Responsibilities

• Oversee daily operations of the business office.
• Manage accounts receivable and billing for Medicare, Medicaid, private pay, and insurance.
• Complete and process resident admission paperwork, financial forms, and payment agreements.
• Maintain and reconcile resident trust accounts in compliance with regulations.
• Review census information, charges, and reimbursement accuracy.
• Assist with Medicaid applications, redeterminations, and eligibility follow-up.
• Process vendor invoices and support accounts payable as needed.
• Assist with payroll processing and staff HR paperwork (depending on facility structure).
• Prepare month-end reports and support audits.
• Provide excellent customer service to residents, families, and external partners.
• Ensure confidentiality and compliance with all state and federal regulations.

Skills

Accounting software

Microsoft Excel

Attention to detail

Communication skills

Confidentiality

Education

High school diploma

Associate degree in accounting or business

Tools

Microsoft Office

Job description

Wickliffe Country Placeis a resident‑centered skilled nursing and long-term care community committed to operational excellence and compassionate care. We are seeking an experienced and detail‑oriented Business Office Manager (BOM) to oversee financial operations, billing functions, and office management responsibilities.

The Business Office Manager is responsible for managing all business office functions, including billing, accounts receivable, resident trust accounts, payroll support, and financial recordkeeping. The ideal candidate has experience in long-term care billing systems, Medicaid/Medicare processes, and excels in accuracy, communication, and customer service.

Key Responsibilities

• Oversee daily operations of the business office
• Manage accounts receivable and billing for Medicare, Medicaid, private pay, and insurance
• Complete and process resident admission paperwork, financial forms, and payment agreements
• Maintain and reconcile resident trust accounts in compliance with regulations
• Review and verify census information, charges, and reimbursement accuracy
• Assist with Medicaid applications, redeterminations, and eligibility follow-up
• Process vendor invoices and support accounts payable as needed
• Assist with payroll processing and staff HR paperwork (depending on facility structure)
• Prepare month-end reports and support audits
• Provide excellent customer service to residents, families, and external partners
• Ensure confidentiality and compliance with all state and federal regulations

Qualifications

• Experience as a Business Office Manager, Bookkeeper, or billing specialist in long-term care strongly preferred
• Knowledge of Medicaid/Medicare, managed care, and long-term care billing systems
• Proficiency with accounting software and Microsoft Office (Excel required)
• Strong attention to detail, organization, and problem‑solving skills
• Excellent communication and customer-service skills
• Ability to handle sensitive financial information with confidentiality
• High school diploma required; associate degree in accounting or business preferred

What We Offer

• Competitive compensation based on experience
• Medical, dental, and vision insurance options
• Paid time off and paid holidays
• Retirement plan options
• Supportive leadership team and collaborative work culture
• Opportunities for career growth within the organization

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We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.